Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
18
18
years of professional experience
Work History
Plumbing Assistant Manager
Menard's
07.2024 - Current
Increased efficiency in plumbing repairs by maintaining a clean and organized workspace, resulting in reduced downtime for clients.
Collaborated closely with other trade professionals such as electricians and carpenters during multi-trade projects, ensuring smooth coordination of efforts toward successful outcomes.
Reduced potential for future repairs by recommending preventative maintenance procedures to clients upon completion of projects.
Collaborated with team members to complete large-scale projects within tight deadlines, streamlining workflow for optimal results.
Night Auditor
The Bakken Hotel
01.2023 - 06.2024
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Oversaw night auditing of daily room occupancy and hotel revenue.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Kept accounts in balance and ran daily reports to verify totals.
Housekeeping Manager
The Padre Hotel
06.2011 - 01.2020
Worked with front desk to respond promptly to all guest requests.
Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Communicated repair needs to maintenance staff.
Managed staff of 32 housekeepers.
Asssistant Property Manager
The Willows Apartments (Low Income)
01.2009 - 02.2011
Followed up on delinquent tenants and coordinated collection procedures.
Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Posted policies and rules in common areas for tenant review.
Process Bills
Trained through CRM and Yardi
Housekeeping Supervisor
Bakersfield Memorial Hospital
01.2007 - 12.2008
Conducted regular room inspections to verify compliance with housekeeping standards.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Worked with front desk to respond promptly to all guest requests.
Trained and mentored all new personnel to maximize quality of service and performance.
Improved efficiency, introducing digital task management system for tracking housekeeping duties.