Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashely Childress

Hermitage,TN

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dental Receptionist

Matthew Walker Comprehensive Health Center Inc
05.2023 - Current
    • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
    • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
    • Processing pre-authorization for treatment.
    • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services with treatment plans.
    • Managed patient billing processes for timely, accurate payments.
    • Obtained payments from patients and scanned identification and insurance cards.
    • Adhered to strict HIPAA guidelines to protect patient privacy.
    • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
    • Provided excellent customer service to create positive experiences and build patient trust
    • Helped patients complete necessary medical forms and documentation
    • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
    • Completed new patient registrations in software to create accurate and comprehensive records.
    • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
    • Performed various administrative tasks by filing, copying and faxing documents.

Technical Lead

Asurion
06.2014 - 01.2023
    • Managed high levels of call flow and responded to technical support needs.
    • Responded to customer requests for products, services, and company information.
    • Increased efficiency and team productivity by promoting operational best practices.
    • Diagnosed and troubleshot hardware, software and network issues.
    • Researched and identified solutions to technical problems.
    • Tested new software and hardware prior to deployment.
    • Monitored system performance to identify potential issues.
    • Installed and configured operating systems and applications.
    • Created user accounts and assigned permissions.
    • Used ticketing systems to manage and process support actions and requests.
    • Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
    • Assessed technical complexity of tickets to escalate to Tier 3 team.
    • Dispatched field service technicians to correct issues requiring in-person technical assistance.
    • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.

Education

High School Diploma -

McGavock High School
Nashville, TN
05-2007

Skills

  • Insurance Verification
  • Insurance billing
  • Appointment scheduling
  • Punctual and reliable
  • Phreesia program proficiency
  • Dental terminology
  • Patient services
  • Excellent multitasking capability
  • Electronic dental record (EDR)

Certification

  • First Aid/CPR Certified

Timeline

Dental Receptionist

Matthew Walker Comprehensive Health Center Inc
05.2023 - Current

Technical Lead

Asurion
06.2014 - 01.2023

High School Diploma -

McGavock High School