Ashely Hernton
Augusta,GA
Summary
Detail-oriented healthcare professional with extensive medical services background and strong work ethic. Adept at patient advocacy and education with commitment to efficiency. Uses knowledge of medical and clinical process to improve patient experience. Area of expertise include: cultural sensitivity, excellent communications skills and dedication to patient satisfaction leading to optimum results.
Overview
14
14
years of professional experience
Work History
Patient Access Specialist
MultiCare Health
Tacoma, WA
11.2016 - 08.2021
- Welcomed patients daily, directing to appropriate departments within the facility and coordinating assistance with transportation as needed.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and team work.
- Collected and enter patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patients information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Recieved patients deductible, co-pays and discussed options to satisfy remainder of patient financial obligations.
- Explained estimated cost for medical treatments and answer questions to promote good understanding of proposed services.
Patient Service Representative
TriWest Healthcare Alliance
Puyallup , WA
04.2014 - 05.2017
- Processed healthcare authorizations approved by the VA while placing outbound calls and receive calls to schedule Veterans appointments.
- Ensured accurate data entry and completion of authorization data from referral/authorization forms and medical documentation.
- Contacted providers to obtain missing medical documentation to assure compliance with timelines.
- Provided back up by phone to facilitate patient transfers as requested by the VA.
Caregiver/NAR
Various Networks
Tacoma, WA
10.2007 - 04.2014
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Education
Associates Of Arts - Human Services
Clover Park Technical College
Lakewood, WA09.2022
Health Unit Coordination
Clover Park Technical College
Lakewood, WA06.2014
Nursing Assistant
Clover Park Technical College
Lakewood, WA06.2007
Skills
- Epic Systems
- Patient Registration and Scheduling
- Problem resolutions
- Insurance Authorizations
- Payment Collection
- Medical Terminology
- Team building
- Customer/Client Relations
- Multi-Line Telephone Systems
- HIPAA Compliance
- Critical Thinking
- Computer Proficiency
Timeline
Patient Access Specialist
MultiCare Health
11.2016 - 08.2021
Patient Service Representative
TriWest Healthcare Alliance
04.2014 - 05.2017
Caregiver/NAR
Various Networks
10.2007 - 04.2014
Associates Of Arts - Human Services
Clover Park Technical College
Health Unit Coordination
Clover Park Technical College
Nursing Assistant
Clover Park Technical College
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