Ashely Williams
Summary
To secure a responsible career opportunity where I can fully utilize my Management, Customer Service, and Training skills while making a significant contribution to the success of my employer. I am looking for a challenging role where I can use all the skills and knowledge I have gained during my career. Let me show you what I can do for your company.
Overview
10
10
years of professional experience
Work History
Manufacturing Specialist
Samsung Austin Semiconductor
01.2023 - Current
- Generated detailed reports on production performance metrics, facilitating informed decision-making by management.
- Inspected products and machines to maintain quality and efficiency.
- Enhanced workplace safety by conducting thorough risk assessments and implementing necessary precautions.
- Organized work to meet demanding production goals.
Assistant Manager
Mister Car Wash
04.2021 - 12.2022
- Established open lines of communication with team for feedback and suggestions.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Led training initiatives, enhancing employee skills and confidence.
- Cultivated cohesive team environment by providing clear direction and support.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Leasing Consultant
Cushman & Wakefield
02.2020 - 04.2021
- Increased property visibility through targeted marketing strategies.
- Conducted property tours for prospective tenants to highlight unique features.
- Coordinated maintenance requests to ensure timely resolution and tenant satisfaction.
- Negotiated lease terms effectively to meet both tenant and management needs.
- Provided personalized assistance for tenant inquiries to enhance satisfaction.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
Retail Sales Manager
Michael Kors
03.2018 - 02.2020
- Developed sales forecasts to inform inventory management and staffing needs.
- Coordinated staff schedules to ensure optimal coverage during peak sales periods.
- Streamlined store operations by optimizing inventory management processes.
- Guided team members to exceed sales targets through personalized coaching.
- Resolved customer complaints swiftly, enhancing overall satisfaction and brand reputation.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Bartender Trainer
Bombshells Restaurant And Bar
06.2015 - 03.2018
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
Education
Associate of Arts - Psychology
Sam Houston State University
Huntsville, TX05-2015
Skills
- Management/Conflict resolution
- Excellent leadership/Communication
- Learning/Adaptability
- Problem solving/interpersonal
- Teamwork/strong work ethics
- Creative/Critical Thinking
- Effective Listening
- Decision Making /Positive Attitude
- Elite Customer Satisfaction
- Microsoft Office
- Proficient in scheduling
- Data entry
- Emailing/Scanning documents
- Microsoft Excel
- Proficient in data recording
- Inventory tracking
- Project management
- Data Organization
- Computer/Printer/Fax/Phone calls
- Negotiation
Timeline
Manufacturing Specialist
Samsung Austin Semiconductor
01.2023 - Current
Assistant Manager
Mister Car Wash
04.2021 - 12.2022
Leasing Consultant
Cushman & Wakefield
02.2020 - 04.2021
Retail Sales Manager
Michael Kors
03.2018 - 02.2020
Bartender Trainer
Bombshells Restaurant And Bar
06.2015 - 03.2018
Associate of Arts - Psychology
Sam Houston State University