ASHELY FORD

As a Customer Service Representative II, I serve as an advocate for patients and their families. I provide communication support, guidance, interpretation and education on complex and/or escalated billing, claim status and customer-related inquires.

Also responsible for assisting patients with outstanding patient balances, which includes the resolution of debit and credit accounts balances based on the information gathered from insurers, physicians, hospital personnel, governmental agencies and patients.

• Researched and resolved billing discrepancies to enable accurate billing.
• Demonstrated excellent multitasking abilities by managing multiple inbound calls simultaneously while maintaining attention to detail.
• Reduced call handling time by efficiently navigating through customer databases and CRM systems.
• Conducted thorough eligibility assessments for financial aid programs, ensuring accurate allocation of resources.
• Assisted clients in navigating complex application processes by providing clear guidance and explanations of required documentation.
• Process Financial Assistant applications

• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Processed referral requests from patients, doctors and other health care professionals.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Balanced deposits and credit card payments each day.

• Prepared specimens for in-house testing and for transport to off-site to reference laboratories
• Labeled and numbered specimens for accurate recordkeeping and blind testing
• Met quality control standards by examining specimens for adequacy and appropriateness
• Recorded patient data in Microsoft Office patient database
• Maintained compliance with standards for patient confidentiality, work accuracy and infection control
• Received and routed results to proper personnel
• Reviewed patient data and researched to fill in missing insurance and physician information.