Ashelyn Borrello
Summary
Friendly Service Advocate with extensive customer follow-up experience to reach mutually satisfactory resolutions. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Adept at troubleshooting problems with customers professionally and emphatically. Innovative and customer-focused professional with experience in service advocacy. Outstanding problem-solving, conflict resolution and leadership traits. Confident in building excellent rapport with customers and ensuring complete satisfaction with services and products. Adept at resolving internal and external issues productively.
Overview
5
5
years of professional experience
Work History
Service Advocate
Target
09.2022 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Performed follow-up services for dissatisfied customers.
- Delivered friendly service and offered expert support in every interaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
Service Coordinator
Meijer
06.2022 - 09.2022
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Cashier
Meijer
01.2019 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
Education
BACHELOR OF SCIENCE IN EDUCATION - ELEMENTARY TEACHER EDUCATION
University of Phoenix
Tempe, AZ08.2026
Skills
- Customer Relationship Management
- Customer Needs Assessments
- Customer Experience
- Cash Register Operations
- Customer Service
- Problem Resolution
- Store Opening and Closing
- Service Quality
- Efficient Service
- Phone etiquette
- Guest Communication
- Verbal and Written Communication
Digital badge
Through college courses thus far, I have earned several digital badges including:
- Intentional Problem Solver
- Intentional Communicator
- Strategic Problem Solver
- Reflective Problem Solver
- Reflective Decision Maker
Timeline
Service Advocate
Target
09.2022 - Current
Service Coordinator
Meijer
06.2022 - 09.2022
Cashier
Meijer
01.2019 - 06.2022
BACHELOR OF SCIENCE IN EDUCATION - ELEMENTARY TEACHER EDUCATION
University of Phoenix