Ashenafi Akale
Portland,Oregon
Summary
Knowledgeable computer network admin support bringing over 2 years' experience in helpdesk support, network administration and device support.
Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity.
Desire for long-term position with room for career advancement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver
Group Home (Health Care)
Portland, OR
06.2023 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Instructed family members on how to provide bedside care.
- Contributed to case reviews of client status and progress.
- Followed care plan and directions to administer medications.
Security Protection Officer (BODYGUARD)
US Embassy Addis Ababa
Addis Ababa, Addis Ababa
03.2018 - 06.2023
- Assisted with evacuation procedures in case of emergency situations.
- Provided escorts for visitors and employees as needed.
- Recorded all relevant information related to incidents on daily logs.
- Enforced safety regulations in order to protect company property and personnel.
- Interacted professionally with customers while providing a high level of customer service.
- Maintained up-to-date knowledge of local laws and ordinances regarding security issues.
- Issued warnings or citations when necessary.
- Reviewed surveillance camera footage to ensure proper functioning of equipment and identify potential threats or irregularities.
- Cooperated with law enforcement agencies during investigations as required.
- Adhered strictly to established policies, procedures, and protocols for maintaining security operations.
- Performed regular maintenance tasks on security systems such as testing door locks and replacing batteries.
- Provided training sessions for new protection officers on security protocols and procedures.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.
- Audited networks and security systems to identify vulnerabilities.
- Protected secure data files and regulated access.
- Ensured the safety of clients by assessing potential threats and developing security plans.
- Provided protection services to high-profile VIPs during public appearances.
- Patrolled assigned areas to identify suspicious activities and unauthorized personnel.
- Conducted searches of people, vehicles, and packages entering restricted areas.
- Assisted with crowd control at events and monitored access points to ensure only authorized individuals entered premises.
- Performed close protection duties such as escorting clients through hazardous environments.
- Transported clients safely between destinations while ensuring their privacy was respected.
- Searched for evidence of sabotage or other criminal activity on client's premises.
- Collaborated with law enforcement agencies during investigations related to client security.
- Provided friendly and professional assistance to employees, visitors and customers.
Computer Network Technician Assistant
Private Practice
Hawasa, Ethiopia
09.2016 - 03.2018
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Maintained user accounts with appropriate access privileges in accordance with security policies.
- Diagnosed hardware and software issues to identify root cause and recommended solutions.
- Provided technical support to users for network-related problems or inquiries.
- Developed and maintained documentation of network configurations and procedures.
- Performed regular maintenance on all network components including routers, switches, firewalls and wireless access points.
- Implemented data backup strategies to ensure data integrity and availability in the event of an outage or disaster recovery situation.
- Managed user accounts using Active Directory services such as creating new accounts, resetting passwords.
- Tested LAN and WAN connections for proper functionality by running ping tests, traceroutes.
- Collaborated with other IT staff members in order to plan out future upgrades or changes that need to be made within the organization's IT infrastructure.
- Tracked inventory of all networking equipment ensuring records are kept up-to-date at all times.
- Set up and installed network cabling infrastructure.
- Resolved routing, wireless and other network-related issues.
- Terminated Cat6 cable connectors and modular plugs.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Performed daily backups and routine monitoring of switches, computer systems and data networks for optimal operation.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Configured hardware devices and software settings to optimize network performance.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Assisted in the preparation of reports, presentations and correspondence.
- Provided administrative support to senior management team.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Education
Cyber Security (Certificate)
Google Growth
Portland, OR01-2024
Bachelor of Science - Computer Science
Rift Valley University College
Ethiopia 08-2016
Network 2
Ed2go
Portland Skills
- Behavioral Management
- Care Plan Adherence
- Meal Preparation
- Progress Documentation
- ADL Assistance
- Patient Companionship
- Incident Reporting
- Compassionate Client Care
- Basic Housekeeping
- Documentation
- Relationship Building
- Medication and Appointment Reminders
- First Aid and Safety
- Direct Patient Care
- Problem-Solving
- Hoyer Lifting Equipment
- Flexible Schedule
- Daily Living Assistance
- Care Plan Management
- Emotional Support
- Medical Record-Keeping
- Time Management
- Records Management
- Patient Care
- Complex Problem-Solving
- Medication Administration
- Client Transportation
- Behavior Redirection
- Strong Ethics
- Housekeeping
- COVID-19 Safety Policies
- Personal Hygiene Assistance
- Respectful and Compassionate
- Elderly Care
Computer Networking Skills:
- Computer Systems Installation
- Data Backups
- Technical Support
- IP Addressing and Subnetting
- Windows Server
- Windows 95/98/2000/XP/XP Pro/NT
- Interpersonal and Written Communication
- Troubleshooting and Diagnosis
- Network Architecture
- Customer Support
Physical Security Skills:
- Close Protection
- Threat Assessment
- Situational Awareness
- Defensive Driving
- Firearms Proficiency
- Crowd Control
- Security Planning
- Physical Fitness
- Route Planning
- Access Control
- Intelligence Gathering
- Asset Protection
- Personal Security
- Crisis Management
- Client Confidentiality
- Evacuation Procedures
- Protective Equipment
- Cultural Sensitivity
Languages
English
Professional
Amharic
Full Professional
Oromifa
Professional
Certification
- Cyber security certificate from Google growth ( on progress)
- Network 2 from Ed2go PCC (on progress)
Timeline
Caregiver
Group Home (Health Care)
06.2023 - Current
Security Protection Officer (BODYGUARD)
US Embassy Addis Ababa
03.2018 - 06.2023
Computer Network Technician Assistant
Private Practice
09.2016 - 03.2018
Cyber Security (Certificate)
Google Growth
Bachelor of Science - Computer Science
Rift Valley University College
Network 2
Ed2go