Ashenafi Benti

Background Summary:
A highly accomplished Sales Performance Manager with a demonstrated ability to drive millions in revenue for companies. Acknowledged as the top-performing Sales Performance Manager in the West Region of California in 2022. Known for consistently surpassing sales metrics and targets. Proficient in mentoring and developing sales managers, coaching rental sales associates, and cultivating a culture of success within the sales team. Committed to continuous improvement and delivering exceptional outcomes in the car rental industry. Additionally, holds numerous certifications in customer relations, salesforce management, and more.

I have achieved expertise in key account management, maintaining client relationships, foundational sales management principles, handling sales objections, foundational cybersecurity knowledge, building and managing high-performing sales teams, and more.

• ETHIO CAR DEALER, CITY, ST, Car Sales, 2002, 2005
• US-AIRPORT PARKING, DENVER, COLORADO, Supervisor/Marketing, 2005, 2009
• WALGREENS, DENVER, COLORADO, Retail Manager, 2000, 2002
• HILTON HOTEL, DENVER, COLORADO, Hotel Manager, 1998, 2000

• KELLER WILLIAMS REALTY, INC., CORONA, CA, Real Estate Agent, 01/2020, Present, Assist buyers and sellers in marketing and purchasing real estate property for the best price and terms., Estimate property value through skilled comparative market analysis., Prospect buyer leads, convert leads to appointments, close agreements, and conduct high-level fiduciary needs analyses., Developed business network and facilitated negotiations with industry professionals and clients to get the best deals., Created lists of properties with detailed specifications and marketed the property through open houses, advertisements, networking, and relationships., Developed expert knowledge regarding real estate best practices, market standards, and mortgage financing with all buying and selling considerations.
• AVIS BUDGET GROUP, LOS ANGELES, CA, Rental Sales Agent, 10/2015, Present, Contribute to company's success by assisting customers with their vehicle rentals to ensure a positive customer experience., Use effective sales techniques to promote and sell additional products and services., Presented a professional and enthusiastic attitude through effective communication to promote a positive impression of the company and employees., Completed necessary rental information, as well as disclosed rates, terms and conditions of rental to encourage customers to utilize service options., Managed stressful and unusual situations efficiently while maintaining good customer relations.
• FOX RENT A CAR, LOS ANGELES, CA, Rental Sales Agent | Lead Agent, 11/2013, 09/2015, Provided optional coverage products, vehicle upgrading, prepaid gas option, and other services to each customer., Established rapport through open-ended questions, top-down sales, emphasizing features and benefits, and overcoming objections., Dealt with customers professionally by using company-approved sales processes., Met and exceeded monthly sales performance standards even in a demanding, high-pressure sales environment., Qualified and processed customer's rentals with accuracy, efficiency, and attention to detail., Reviewed rental parameters with all customers to understand rates, optional charges, and services., Ensured exceptional customer experience by promptly responding to questions, offering maps and directions, and resolving customer service issues.
• DOLLAR THRIFTY CAR RENTAL, LOS ANGELES, CA, Rental Sales Agent, 03/2009, 11/2013, Worked as an essential member of the airport location team and brand ambassador, providing the fastest, easiest, and most valued experience to customers., Effectively sold Dollar Thrifty products and services to meet the customer's travel needs and provide world-class customer service., Enhanced customer rental experience through quality service and sales and accomplished sales objectives in a fast-paced sales environment., Managed the rentals and returns process while adhering to Dollar Thrifty's policies and procedures., Communicated customer feedback to team and participated in action planning to drive continuous improvement and optimize operational performance and excellence., Handled customer issues and concerns professionally using effective customer service techniques., Maintained appropriate appearance for providing best in class customer service following established guidelines., Earned recognition as a top sales agent in 2010 and top sales agent nationwide in 2012., Received employee of the month award in 2013.

• Real Estate Salesperson, Ca Reality, 2019
• RT, PIMA Medical Institute, 2009

• Key account management,
• Maintaining client relationships,
• Foundational sales management principles,
• Handling sales objections,
• Foundational cybersecurity knowledge,
• Building and managing high-performing sales teams, and more.