Ashenafi Legesse
San Jose,CA
Summary
Dedicated professional with a proven record in customer service and problem-solving. Adept at enhancing customer satisfaction through innovative solutions and effective communication.
Overview
36
36
years of professional experience
1
1
Certification
Work History
UBER driver
self
Washington, District of Columbia
05.2024 - 11.2025
Valley
Colonial Parking
Washington, District of Columbia
01.2024 - 05.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Security Officer
Amaris condo
Washington, District of Columbia
05.2023 - 02.2024
- Monitored access points to ensure safety and security of residents.
- Maintained clear and accurate reports of daily activities and incidents.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Completed incident reports to record security or loss prevention incidents.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Enforced access control measures in accordance with established procedures.
- Observed patrons and customers to quickly address security situations.
Teacher
Ministry of education
San Jose, California
01.1990 - 02.2023
- Developed engaging lesson plans aligned with national education standards.
- Collaborated with colleagues to enhance curriculum effectiveness and student engagement.
- Mentored new teachers, sharing best practices and classroom management techniques.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Participated in professional development workshops related to teaching methods or curriculum changes.
Education
Certificate of Technical Studies - Security Certificate Number 6876657
McGrew And Associates, INC.
San Jose, CA11-2025
Misrak Comprehnsive High School
Ethiopia 12-1988
Skills
- Customer service
- Vehicle navigation
- Incident reporting
- Safety monitoring
- Problem solving
Certification
security officer
Timeline
UBER driver
self
05.2024 - 11.2025
Valley
Colonial Parking
01.2024 - 05.2024
Security Officer
Amaris condo
05.2023 - 02.2024
Teacher
Ministry of education
01.1990 - 02.2023
Certificate of Technical Studies - Security Certificate Number 6876657
McGrew And Associates, INC.
Misrak Comprehnsive High School