I am a loyal, determined individual who strives to use my customer service experience, leadership skills, and great work ethic to cultivate an environment of teamwork, trust, open communication, and customer satisfaction. I put 100% effort into everything I do to drive success within my store and those I work with.
-Manage and oversee all service departments (dog training and grooming salon).
- Working alongside my team to meet services and store sales goals.
- Oversee onboarding, support all associates, and provide a positive environment for our new and current associates.
-Manage customer engagement throughout the store to ensure our customers have a high-quality experience.
- Creating and marketing adoption events in the store. Supervising and delegating tasks throughout the day to ensure the store is clean and runs smoothly.
Overseeing dog training, salon scheduling, and salon sales to properly boost customer flow, and drive sales.
-Processing cash and card transactions while providing a positive customer experience to promote customer loyalty.
-Close and count cash in all register tills and safe to ensure cash accuracy; prepare store deposit.
- Working alongside my team to meet services and store sales goals.
- Manage and ensure that all associates are following all company policies.
- Ensure inventory counts are accurate.
- Perform resets, unload truck shipments via forklift, receive and stock store shipments, conduct store walks to ensure safety, promote activations, etc.
-Ensure all pets in our care are properly cared for and habitats are set to standard.
- Close and count all register tills and the safe to ensure cash accuracy; prepare the store deposit.
- Processing cash and card transactions while providing a positive customer experience to promote customer loyalty.
-Develop and implement district-wide sales strategies to exceed company goals and drive client traffic flow within classes.
-Manage all department matters within the district including recruitment, hiring, training, teaching, and ongoing coaching. This is done through phone calls, emails, interviews, meetings, and classes.
-Develop relationships with clients to build trust and rapport while providing guidance during dog training sessions/classes.
-Scheduling and teaching classes as well as dog training related events.
-Working with hundreds of clients as well as running a minimum of 20 group classes a week.
-Managing client's paperwork, personal information, and goals.
-Facilitated multi-million-dollar transactions between businesses and local governments.
-Researched relevant laws, regulations, and policies to ensure accuracy of titles.
-Processed, completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
-Stayed organized and detail oriented to ensure the accuracy of every title, registration, payment, etc.
-Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
-Handled department overstock, marketing, restocking and inventory control of 500+ products.
-Ensuring customers' needs were met by providing excellent customer service.
-Processed cash and card transactions while providing a positive customer experience to promote customer loyalty.
-Stayed up to date and educated on all products in order to provide the highest level of customer service.