Asher Collins
Avon,IN
Summary
Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
30
30
years of professional experience
Work History
Customer Service Manager
BGS Signs
Beech Grove, IN
05.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Customer Service Executive
Big Guy Signs
Beech Grove, IN
05.2010 - 03.2023
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Responded promptly to emails sent by customers seeking assistance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Explained benefits and advantages of different product and service offerings to customers.
- Processed orders accurately and efficiently in accordance with company policies.
- Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.
Customer Service Manager
Asher Signs & Graphics
Indianapolis, IN
06.1998 - 05.2010
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Beech Grove Sr High School
Beech Grove, INSkills
- Complaint Resolution
- One Call Resolution
- Quality Assurance
- Technical Support
- Handling Escalations
- Service Delivery Optimization
- Account Management
- Excellent Time Management Skills
- Customer Relations
- Customer-Focused
- Persuasive
- Customer Retention
- Product Knowledge
- Skilled Multi-Tasker
Timeline
Customer Service Manager
BGS Signs
05.2023 - Current
Customer Service Executive
Big Guy Signs
05.2010 - 03.2023
Customer Service Manager
Asher Signs & Graphics
06.1998 - 05.2010
High School Diploma -
Beech Grove Sr High School