Asher Detwiler
St. Petersburg,FL
Summary
Proactive Branch and Operations Manager with extensive experience in fire protection, inspection, and service management. Proven success in improving customer satisfaction, optimizing operational efficiency, and leading multinational teams through complex projects. Expertise in employee development, inventory management, and customer relationship building.
Overview
18
18
years of professional experience
Work History
Branch Manager
Sprinklermatic Florida Fire Protection
07.2023 - 09.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Operations Manager
Sprinklermatic Florida Fire Protection
03.2018 - 07.2023
- Effectively established and supervised field teams to ensure smooth functioning in contract, service, and inspection departments of the newly opened office
- Mentored and developed field teams, guiding them from apprenticeship to achieving ABC graduation status before excelling as national craft champions
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to ensure project materials on site
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Fire Protection Specialist
Flour Government Group
05.2016 - 09.2017
- Led the successful retro fit and upgrade of Fire Sprinkler and Alarm systems in Kabul, Afghanistan. Managed projects for (4) Housing Buildings and (1) Office Building.
- Evaluated the performance of installed fire protection systems during routine inspections, making necessary adjustments to ensure optimal functionality.
- Ensured completion of work and supervised code-compliant installations for multinational teams
- Managed timely Material Procurement despite Supply Chain challenges in a war zone
Inspection and Service Manager
Piper Fire Protection
04.2006 - 09.2015
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
Education
St. Petersburg College
Clearwater, FLSkills
- NICET III in Water Based Testing and Inspection
- NICET II in Fire Alarm Systems
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Relationship building and management
Timeline
Branch Manager
Sprinklermatic Florida Fire Protection
07.2023 - 09.2024
Operations Manager
Sprinklermatic Florida Fire Protection
03.2018 - 07.2023
Fire Protection Specialist
Flour Government Group
05.2016 - 09.2017
Inspection and Service Manager
Piper Fire Protection
04.2006 - 09.2015
St. Petersburg College
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