Asher Hall
Columbia,USA
Summary
Dynamic Operations Manager skilled in optimizing workflows and enhancing application quality. Expert in strategic planning and cross-functional collaboration, with strengths in training development and data analysis. Proven ability to drive team performance and improve clinician submission conversion rates.
Overview
9
9
years of professional experience
Work History
Operations Manager (Clinician Review Operations)
Nomad Health
02.2025 - 05.2026
- Managed and optimized 15+ person outsourced workforce, enhancing collaboration with internal team members
- From the time of bringing on our new team, helped increase our unique clinician submission conversion rate by ~600bps, and decreased our overall processing time by four hours
- Led weekly meetings going over team errors in order to increase our application quality leading to a 36% reduction in errors and enhanced accuracy
- Diagnosed and rebuilt inefficient workflows using data and stakeholder input, driving measurable improvements in speed, throughput, and consistency
- Enhanced application processing by redesigning workflows for increased efficiency.
- Implemented a QA program that improved application accuracy
- Developed pilot programs to test and optimize application workflows.
- Served as a subject matter expert cross functionally across multiple departments including Product & Engineering, and Account Management
- Utilized Jira both as a user and a board manager in order to facilitate communications between Account Management and Operations
Operations Associate (Clinician Review Operations)
Nomad Health
10.2022 - 02.2025
- Supported multiple user acceptance testing programs for innovations in our platform, contributing to successful implementations
- Facilitated transition of workflow resources from Notion to internal intranet, ensuring resources remained up to date with current SOPs
- Acted as a subject matter expert and overall resource to our team for anything regarding our process
- Coordinated cross-training sessions for team members, enhancing overall team knowledge and flexibility.
- Maintained high output, as well as low to no error rate while also working on multiple other tasks and projects
Operations Analyst (Clinician Review Operations)
Nomad Health
02.2022 - 10.2022
- Processed clinician applications for acute care facilities to ensure timely placement
- Reviewed over 80 applications daily to maintain workflow efficiency
- Identified workflow inefficiencies, leading to streamlined processes
Lead Barista
Indah Coffee
06.2021 - 02.2022
- Assisted with employee development and evaluation
- Assisted with the selection and hiring of new employees
- Provided training for new employees on company policies and procedures
- Implemented changes in general operations of the shop
Research and Development Lead
Indah Coffee
07.2020 - 02.2022
- Tracked sales performance and established targeted sales goals to drive revenue.
- Analyzed the cost of beverage and determined the most effective price point to sell at.
- Trained team on drink preparation techniques to ensure consistency and quality.
- Facilitated creation and execution of seasonal drink menu to enhance customer offerings.
Barista
Indah Coffee
02.2019 - 02.2022
- Serve consistent and high-quality drinks to customers in a timely manner.
- Delivered prompt customer service that fostered customer loyalty.
- Ensured consistent drink quality during peak hours to enhance customer experience.
- Shared detailed product knowledge to assist customers in making informed choices.
Manager
Big Air Spartanburg
05.2019 - 08.2019
- Increased responsibility through demonstrated performance; conducted cash and inventory accountability while managing employee issues and training.
- Trained employees across levels, enhancing workplace culture and collaboration.
- Resolved customer issues and handled complaints to ensure all experiences were enjoyable.
- Facilitated onboarding and offboarding processes to streamline transitions for new and departing employees.
Supervisor
Big Air Spartanburg
04.2017 - 08.2018
- Monitored employee behavior to enhance safety in the park.
- Boosted employee morale by keeping them engaged and ensuring timely breaks.
- Addressed employee issues by serving as the first responder to incidents in the park.
Education
Bachelor of Science - Human Resources, Psychology
MOORE SCHOOL OF BUSINESS, University of South Carolina
Columbia, SC, USA05-2021
Skills
- Leadership in Operations
- Process development
- Strategic planning and change management
- Cross-functional collaboration
- Workflow design
- Workflow optimization
- Quality assurance
- Data analysis
- Staff onboarding
- Slack and Google Workspace
- Notion
- Collaboration skills
- Workforce management
- Team Development
- Jira
Timeline
Operations Manager (Clinician Review Operations)
Nomad Health
02.2025 - 05.2026
Operations Associate (Clinician Review Operations)
Nomad Health
10.2022 - 02.2025
Operations Analyst (Clinician Review Operations)
Nomad Health
02.2022 - 10.2022
Lead Barista
Indah Coffee
06.2021 - 02.2022
Research and Development Lead
Indah Coffee
07.2020 - 02.2022
Manager
Big Air Spartanburg
05.2019 - 08.2019
Barista
Indah Coffee
02.2019 - 02.2022
Supervisor
Big Air Spartanburg
04.2017 - 08.2018
Bachelor of Science - Human Resources, Psychology
MOORE SCHOOL OF BUSINESS, University of South Carolina