Asher Williams
Charleston,WV
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Night Auditor
Microtel Inn and Suites By Wyndham
05.2024 - Current
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Shift Manager (PIC)
Jimmy John's
08.2023 - 05.2024
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept accurate and detailed records of personnel progress and productivity.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
Assistant Manager
Quality Inn
06.2019 - 12.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Montcalm High School
Rock05-2019
Skills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Night Audit Reports
- Punctual and Dependable
- Balancing Transactions
- Resolving issues
- Teamwork and Collaboration
- Decision-Making
- Guest Services
- Customer Service
Certification
Microsoft Office Word
Microsoft Office Excel
Microsoft Office Powerpoint
Timeline
Night Auditor
Microtel Inn and Suites By Wyndham
05.2024 - Current
Shift Manager (PIC)
Jimmy John's
08.2023 - 05.2024
Assistant Manager
Quality Inn
06.2019 - 12.2021
High School Diploma -
Montcalm High School
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