Diligent and organized professional with experience in providing administrative support . Skilled in accurately entering and updating policy information, preparing documents, and managing data. Possesses a solid understanding of the insurance industry and its standards, as well as exceptional customer service and communication skills. Committed to meeting deadlines and ensuring customer satisfaction. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate life. Effective at operating with DSM regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.