Hi, I’m
Ashley Garcia
Alvin,TX
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
10
years of professional experience
1
Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- File Organization
- Work Ethic and Integrity
- Time management skills
- Cash Handling
- Filing systems expertise
- Maintaining confidentiality
- Billing and Invoicing
Certification
Excel Essential Training, 05/01/23, Denis Taylor
Languages
Spanish
Native or Bilingual
Education
Colquitt County High SchoolMoultrie, GA
High School Diploma
Moultrie Technical CollegeMoultrie, GA
Vocational School Certificate
Alvin Community CollegeAlvin, TX
Associate's Degree from Business Administration And Management
Timeline
Teacher
Childrens Lighthouse
02.2024 - 09.2024
Temporary Teller/ Banker Support
Front Line Personnel
08.2022 - 02.2023
Customer Service Representative (CSR)
Comerica Bank
10.2018 - 01.2022
Bank Teller
Moody National Bank
03.2018 - 10.2018
Real Time Adherence Specialist/ Supervisor Support
Empereon Marketing
10.2016 - 03.2017
Sales Representative
T-Mobile
06.2016 - 01.2017
Store Manager
Metro PCS
09.2014 - 07.2016
Colquitt County High School
High School Diploma
Moultrie Technical College
Vocational School Certificate
Alvin Community College
Associate's Degree from Business Administration And Management
Work History
Childrens Lighthouse
Teacher
02.2024 - 09.2024
Job overview
- Supported diverse student needs through differentiated instruction strategies, ensuring academic success for all learners.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Organized and supervised large and small group activities.
- Created safe and nurturing learning environment for preschoolers.
- Proven ability to learn quickly and adapt to new situations.
Front Line Personnel
Temporary Teller/ Banker Support
08.2022 - 02.2023
Job overview
- Completed assignments given to me which lasted between 1 week to a couple months each
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Referred customers to other banking departments for specialized services.
- Learned new systems and helped with the merge of banks
- Was responsible for all teller duties included but not limited to cash withdrawals, cash/ check deposits, cash limits, balancing work drawer, helped with audits, cashier checks, assisted bankers, and etc
- Cash handling over 300K on a daily basis
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Referred customers to other banking departments for specialized services.
Comerica Bank
Customer Service Representative (CSR)
10.2018 - 01.2022
Job overview
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
- Handling customer transactions; withdraws, deposits, cash advances, cashier check, money orders, etc
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Audited fellow teller currency to contribute to dual-control procedures.
Moody National Bank
Bank Teller
03.2018 - 10.2018
Job overview
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Empereon Marketing
Real Time Adherence Specialist/ Supervisor Support
10.2016 - 03.2017
Job overview
- Manage time and productivity of approximately 400 onsite and 100 remote inbound tech support representatives
- Generated reports detailing findings and recommendations.
- Train Supervisors and Operations Manager in the use of TELEOPTI workforce management tool
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Preparing daily brief reports on workforce hours and trends in Excel/Power Point formats
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Gathered, organized and input information into digital database.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
T-Mobile
Sales Representative
06.2016 - 01.2017
Job overview
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Metro PCS
Store Manager
09.2014 - 07.2016
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations of 2 stores to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage end of the month inventory and scheduling for employees
- Interviewed, hired and trained new employees
- Attended monthly manager meetings at HQ to adequately learn about all the new products and offers and relayed the information i learned to my team
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.