Ashford Hayes
Lee's Summit,MO
Summary
Dynamic Dietary Manager with a proven track record at SummitView Terrace, enhancing patient satisfaction through tailored meal plans and effective team leadership. Skilled in food safety compliance and inventory management, I foster collaboration and continuous improvement, achieving high employee retention and optimizing service delivery in a fast-paced environment.
Overview
16
16
years of professional experience
Work History
Dietary Manager
SummitView Terrace
06.2014 - Current
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Promoted a culture of continuous improvement within the dietary department through ongoing assessment and modification of processes and procedures.
- Assisted in achieving and maintaining required certifications, such as ServSafe, for all dietary department staff members.
- Increased employee retention rate through proactive leadership style focusing on open communication and staff recognition for hard work and achievements.
- Evaluated employee performance regularly, providing constructive feedback for improvement.
- Spearheaded initiatives to improve resident satisfaction scores through listening sessions and subsequent adjustments to meal offerings based on feedback received.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Document Support Specialist
State Farm
03.2009 - 06.2011
- Managed multiple projects simultaneously, ensuring on-time completion and adherence to quality standards.
- Implemented a centralized tracking system for monitoring document requests, improving response times and accountability.
- Spearheaded efforts to transition from paper-based filing systems to digital platforms, reducing company-wide reliance on physical storage space.
- Developed comprehensive training materials that streamlined onboarding for new Document Support Specialists.
Education
N/A - Elementary Education
Central Missouri State University
Warrensburg, MOSkills
- Collaboration and teamwork
- Nutrition counseling
- Food safety regulations
- Sanitation protocols
- Meal preparation
- Recordkeeping skills
- Food presentation
- Inventory management
- Allergen awareness
- Food production management
- Workflow optimization
- Menu planning abilities
- Employee recruitment
- Delivery coordination
- Department management
- Staff monitoring
- Cost control
- Menu planning
- Purchasing and procurement
- Special diets
- Department oversight
- Supply coordination
- Cross-functional coordination
- Hygiene standards
- Menu planning skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Money handling
- Decision-making
- Food preparation
- Safe food handling
- Calm and pleasant demeanor
- Scheduling staff
- Employee supervision
- Supply ordering and management
- Sanitation standards
- Self motivation
- Interpersonal skills
- Food safety compliance
- Kitchen equipment operation and maintenance
- Hospitality management
- Professionalism
Timeline
Dietary Manager
SummitView Terrace
06.2014 - Current
Document Support Specialist
State Farm
03.2009 - 06.2011
N/A - Elementary Education
Central Missouri State University
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