Ashhar Asim

• Supported bank employees and office users with hardware, software, and network issues.

• Performed system imaging, backup and restore, and full device setup for new hires.

• Installed, replaced, and removed server hard drives, and assisted with basic server tasks.

• Completed projects such as removing old printers, installing new devices, and configuring them on the network.

• Troubleshot HP printers, laptops, and accessories both onsite and remotely.

• Installed drivers, set up network connections, and resolved login and application issues.

• Maintained accurate records of inventory, service requests, and completed work.

• Provided fast support in high-pressure environments, with clear communication.

• Installed and configured systems for business clients, including OS and application deployment.
• Supported network infrastructure: routers, switches, and Wi-Fi access points.
• Resolved onsite hardware/software issues, performed upgrades, and assisted with office moves.
• Maintained service logs and inventory for accountability and reporting.

• Delivered customer-facing technical support and resolved issues in-store.
• Provided product guidance and technical advice during sales process.
• Maintained system documentation and escalated complex cases as needed.