Ashia Benjamin
Summary
Professional with strong experience in patient relations and in customer service, skilled in resolving issues and ensuring satisfaction. Proven ability to collaborate effectively within teams, adapt to changing needs, and achieve results. Expertise in handling patient inquiries, managing medical records, and coordinating with healthcare providers. Reliable, empathetic, and focused on delivering high-quality service.
Overview
12
12
years of professional experience
Work History
Patient Representative
Wilmington Health
06.2023 - Current
- My job role includes but is not limited to checking in patients, checking out, balance copays at end of shift, Closing, and opening urgent care, verifying insurance, clerical work, ordering supplies
- Relaying messages to and from the providers
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
Shift Manager/Supervisor
CVS Pharmacy
09.2023 - 06.2024
- My job role includes but is not limited to assisting customers with requests, payroll, counting the drawers and counting imprest(bank), receiving truck, opening and closing the store
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Patient Relations/Medical Office
Women’s Care Obgyn And Associates
05.2022 - 05.2023
- My job duties were to verify insurances, check in and check out patients, collect co pays, call doctors, get medical records, order supplies, keep the office clean and organized, make patient appointments, fix the providers schedule
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Team Member
Target
11.2021 - 05.2022
- My job was duties were to provide excellent customer service, help shoppers with dressing room, find items customers needed as well as set up displays and push product
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
- Assisted in successful promotional events, engaging customers and driving sales growth.
PCT/Unit Secretary
St Joseph Hospital and Tampa General Hospital
04.2017 - 01.2020
- I greeted patients, documented on patients, made patient schedules, took vitals, performed EKG’s, assisted with bedside procedures
- Verified insurances, called doctors, kept the office clean and organized, and ordered supplies
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
Team Lead/Deli Clerk
Publix
01.2013 - 01.2017
- Answered an average of 45-50 calls per day by addressing customer inquiries, solving problems and providing new product information
- Greeted customers entering the store to determine what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Assisted customers with food selection inquiries and order customization requests
- Provided a clean work environment
- I stocked the merchandise that comes in daily
- Ordered supplies to fit daily deli demands
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
CPT - Phlebotomy
U.S. Career Institute
Fort Collins, CO01-2025
High School Diploma -
Bloomingdale Senior High School
06.2012
Skills
- Strong client relations
- Exceptional communication skills
- Basic computer skills
- Positive attitude
- Time management
- Scheduling
- Training
- Customer service
- Privacy and confidentiality
- BLS certification
- Scheduling appointments
- Insurance verification
- Medical terminology
Timeline
Shift Manager/Supervisor
CVS Pharmacy
09.2023 - 06.2024
Patient Representative
Wilmington Health
06.2023 - Current
Patient Relations/Medical Office
Women’s Care Obgyn And Associates
05.2022 - 05.2023
Team Member
Target
11.2021 - 05.2022
PCT/Unit Secretary
St Joseph Hospital and Tampa General Hospital
04.2017 - 01.2020
Team Lead/Deli Clerk
Publix
01.2013 - 01.2017
High School Diploma -
Bloomingdale Senior High School
CPT - Phlebotomy
U.S. Career Institute
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