Ashia Capps
Tulsa,OK
Overview
5
5
years of professional experience
Work History
Server/Bartender/Office Administrator
Charleston's Restaurant
Tulsa, OK
06.2022 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Answered questions from customers regarding products and services offered by the company.
- Compiled data from various sources into organized reports for review by management team.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
Receptionist
918 Design Company
Tulsa, OK
01.2022 - 06.2022
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments and meetings for management team.
House Cleaner
Cottage Care
Tulsa, OK
05.2020 - 01.2022
- Performed deep-cleaning projects such as tile grout scrubbing or waxing floors.
- Changed linens on beds as requested by clients.
- Wiped down exterior doors and door frames.
- Swept, vacuumed and mopped hardwood floors.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Scrubbed kitchen counters, cabinets and backsplashes.
- Provided feedback on customer service issues to management team.
- Maintained a safe working environment by using appropriate cleaning supplies.
- Maintained and organized cleaning supplies stock.
- Interacted pleasantly with clients and guests when performing daily duties.
- Communicated with customers about requests for additional supplies or cleaning services.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Home Health Aide
ResCare
Tulsa, OK
05.2019 - 05.2020
- Changed bed linens and maintained a clean living environment for the client's safety.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Administered medications as instructed by physician or nurse practitioner.
- Provided companionship and monitored health condition of clients.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Assisted in ambulation and exercise routines for clients.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Prepared meals and snacks according to prescribed diets.
- Engaged patients in recreational activities such as reading books or playing games.
- Documented care provided and submitted notes to supervisor.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Education
Associate of Applied Science - Sociology
Tulsa Community College
Tulsa, OK05-2022
Skills
- POS operation
- Price memorization
- Item promotion
- Dining crew workflow optimization
- Professional Appearance
- Positive and professional
- Order Accuracy
- Check payment processing
- Strong Work Ethic
- Sales expertise
- Ordering Procedures
- Menu Memorization
- Effective customer upselling
- Sales Techniques
- High-volume dining
- Suggestive Selling
- Workflow Optimization
- Data Entry
- Office Administration
- Spreadsheet Management
- Microsoft Excel
- Highly organized
- Data Collection
- Proofreading
- Conflict Mediation
References
- Caitlin Peach Charleston's Manager (918) 550-0768
- Mariah Robertson Charleston's Manager (918) 600-9990
Timeline
Server/Bartender/Office Administrator
Charleston's Restaurant
06.2022 - Current
Receptionist
918 Design Company
01.2022 - 06.2022
House Cleaner
Cottage Care
05.2020 - 01.2022
Home Health Aide
ResCare
05.2019 - 05.2020
Associate of Applied Science - Sociology
Tulsa Community College