Ashia Gilbert
Fayetteville,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Looking forward to learning new and challenging skills that will help me move into a managerial position.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Piedmont Natural Gas
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
Mail Handler Assistant
United States Postal Service, USPS
04.2020 - 03.2022
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and a fast-paced environment.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Maintained clean and organized mail room to promote safety and efficiency.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Before- and After-School Teacher
ABC Learning Center
02.2017 - 02.2020
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Maintained positive and professional classroom environment throughout school year.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
- Created study guides, research materials and syllabi for students.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
Sales Associate
Burlington
08.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Cashier
Walmart
10.2015 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
After School Aide
The Salvation Army
01.2014 - 10.2015
- Monitored student classroom and outdoors activities to promote student safety.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared after-school enrichment activities for children to encourage student participation.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
- Prepared food and served meals and refreshments to 20 children.
Education
No Degree - Business Administration And Management
Fayetteville State University
Fayetteville, NC05.2025
Skills
- Credits Understanding
- Special Projects
- Consultative Selling Techniques
- Ability to Work Independently
- Call Volume and Quality Metrics
- Billing Adjustments and Refunds
- Customer Service
- Sales Quota Achievement
- Effective Written and Verbal Communication
- Customer Data Confidentiality
- Team Meetings
- Process Transactions
- Customer Relations
- Microsoft Office
- Trained in Salesforce
- Good Communication Skills
- Understanding Customer Needs
- Call Centers
- High-Volume Call Environments
Timeline
Customer Service Specialist
Piedmont Natural Gas
03.2022 - Current
Mail Handler Assistant
United States Postal Service, USPS
04.2020 - 03.2022
Before- and After-School Teacher
ABC Learning Center
02.2017 - 02.2020
Sales Associate
Burlington
08.2016 - 02.2017
Cashier
Walmart
10.2015 - 08.2016
After School Aide
The Salvation Army
01.2014 - 10.2015
No Degree - Business Administration And Management
Fayetteville State University