ASHIA INGRAHAM
Margate,FL
Summary
Analytical problem-solver with excellent communication skills. Effective at data entry, interviewing clients, compiling records, and documenting findings. Well-versed in insurance policies, practices, and standards.
Overview
10
10
years of professional experience
Work History
Claims Representative
Progressive
06.2022 - Current
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Reviewed and updated account information in company computer system.
Member Care Agent
Delta Community Credit Union
04.2021 - 06.2022
- Responded to inquiries on member accounts which may include balance inquiries, transfers, payment processing, opening additional accounts for existing memberships, referrals and cross sell products, etc
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Claims Adjuster
Geico
07.2017 - 04.2021
- Maintained Adjuster license for the following states: Georgia, Louisiana, South Carolina, Ohio, and Michigan
- Investigated claims using technical knowledge of the insurance company's requirements and the industry's standards
- Determined liability for low-complexity claims
- Carefully reviewed official documentation such as police report and medical treatment records to determine the true extent of liability
- Collected information from claimants, witnesses, and professionals such as police officers or physicians to determine the proper disposal for each case
- Satisfied customers every day with fast, friendly, and knowledgeable support for claims needs
- Met targets consistently by working hard and with strong attention to detail.
Salesperson/Shift Lead
Waffle House
04.2013 - 05.2017
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
- Promoted specials, desserts, appetizers and high-profit beverages to drive up ticket totals
- Prepared itemized checks, including total meal costs and sales taxes
- Assisted guests with making menu choices
- Answered customer menu questions and offered suggestions based on individual preferences
- Cleaned tables or counters after patrons finished dining
- Engaged customers in friendly conversation to build connections and increase satisfaction.
Education
No Degree - Medical Coding And Billing
Penn Foster College
Scottsdale, AZ09.2023
Bachelor of Science - Organizational Leadership
Valdosta State University
01.2017
Skills
- Customer relations
- Problem-solving
- Multitasking
- Verbal communication
- Attention to detail
- Documentation
- Policy Knowledge
- Negotiation
- Conflict Resolution
- Data Entry Software
Timeline
Claims Representative
Progressive
06.2022 - Current
Member Care Agent
Delta Community Credit Union
04.2021 - 06.2022
Claims Adjuster
Geico
07.2017 - 04.2021
Salesperson/Shift Lead
Waffle House
04.2013 - 05.2017
No Degree - Medical Coding And Billing
Penn Foster College
Bachelor of Science - Organizational Leadership
Valdosta State University