Ashia Ivy
St Louis,MO
Summary
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Diligent with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
AC Marriott Hotel
04.2024 - Current
- A front desk agent duties are providing excellent customer service skills with a friendly, welcoming demeanor, open heart communication, strong attention to customer needs, composure in the face of adversity and flexibility in scheduling.
- To obtain a position utilizing exceptional hospitality and customer service skills to provide quick and courteous service to the guest.
- Verifying reservations.
- Answer all emails.
- Distributing room keys.
- Handling cash payments.
- Responding to complaints.
- Manage guest bookings and reservations.
- Checking guest in and out.
- Ensuring hotel procedures.
- Accommodate guest request.
Flight Attendant
Go Jet Airlines
10.2024 - 03.2025
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
Fulfillment Associate
Amazon
03.2023 - 02.2024
- Scanning, unpacking, stocking, and shelving products in the store or warehouse.
Court Clerk
Saint Louis County Court House
03.2022 - 04.2023
- Court Clerk responsibilities include managing day-to-day tasks such as filing legal documents, entering data and sorting incoming mail as needed.
- Documenting the receipt of legal documents, performing accounting and bookkeeping duties.
- Keeping records of court appearances as well as answering official correspondence.
- Collecting fees and preparing meeting agendas of court officials.
- Issuing permits or licenses and recording licensing requests of the county, municipal and other agencies.
- Securing information for the judges, and administering oaths.
- Authenticating copies of court judgments and orders.
- Obtaining information from litigants, witnesses, and attorneys.
Front Desk Receptionist
Massage Envy
05.2021 - 12.2021
- Answering phone calls. Setting and checking members and guests in and out for appointments.
- Greeting members and guests upon arrival. Promoting the Wellness Program.
- Re-engaging inactive members.
- Accepting constructive criticism in a positive manner and using it as a learning tool.
- Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
- Staying updated on retail products and promotions. Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Education
Flight Attendant Certificate -
Inflight Institute
Fort Lauderdale, FL04.2020
High School Diploma - undefined
McCluer High School
01.2015
Skills
- Strong verbal communication skills
- Emotional understanding
- Skilled in maintaining composure
- Flexible problem-solving
- Customer service with a safety focus
- Emotional awareness
- Effective conflict resolution
- Active listening skills
- Positive attitude an motivated
- Team leadership
- Strong work ethic
- Team collaboration
- Strategic decision-making
- Dependable and honest
- Effective time management
- Effective multitasking
- Detail-oriented analysis
- Situational awareness
- Stress management
- Effective negotiation
- Resilient in high-stress environments
- Ability to read body language
- Consistently reliable
- Dynamic presence
- Hospitality services
- Cash handling
- Problem-solving skills
- Guest services
- Customer service
- Oral and written communications
Timeline
Flight Attendant
Go Jet Airlines
10.2024 - 03.2025
Front Desk Agent
AC Marriott Hotel
04.2024 - Current
Fulfillment Associate
Amazon
03.2023 - 02.2024
Court Clerk
Saint Louis County Court House
03.2022 - 04.2023
Front Desk Receptionist
Massage Envy
05.2021 - 12.2021
High School Diploma - undefined
McCluer High School
Flight Attendant Certificate -
Inflight Institute
Similar Profiles
AARON SUGAAARON SUGA
Food Server at AC Marriott HotelFood Server at AC Marriott Hotel
Michael PowersMichael Powers
Cook at AC Marriott HotelCook at AC Marriott Hotel
Cameron AndradeCameron Andrade
Front Desk Agent at AC Marriott Hotel TampaFront Desk Agent at AC Marriott Hotel Tampa
Kathryn LittonKathryn Litton
Youth Services Specialist- Cliff Cave Branch at St. Louis County LibraryYouth Services Specialist- Cliff Cave Branch at St. Louis County Library
Devin SmithDevin Smith
IT Intern at Saint Louis ZooIT Intern at Saint Louis Zoo