Ashia Mayes
Mansfield,TX
Summary
Highly skilled criminal justice professional with robust experience in community supervision and offender rehabilitation. Expertise in case management, risk assessment, and compliance monitoring. Strong focus on team collaboration and client-centered outcomes, adaptable to evolving demands. Known for interpersonal skills, conflict resolution, and maintaining public safety standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
District Parole Officer
TDCJ
03.2022 - Current
- Supervise a caseload of 75+ adult offenders, ensuring strict compliance with all court ordered conditions through routine monitoring, home visits, and drug testing.
- Conduct comprehensive risk and needs assessments to develop and implement individualized case management and rehabilitation plans.
- Investigate violations of parole terms and recommend appropriate interventions or sanctions, including warrant requests.
- Implement motivational interviewing techniques to build rapport and encourage client accountability and personal growth.
Panel Relations Specialist
Neilsen
02.2017 - 03.2022
- Audits panelist accounts and reviews performance data to ensure compliance.
- Analyzed participant feedback to inform strategic improvements in data collection processes.
- Developed strong relationships with panel participants to enhance engagement and retention.
- Coordinated training sessions for new panelists to ensure understanding of survey protocols.
Small Balance HMO Representative
Parallon
03.2012 - 03.2019
- Managed a portfolio for patient accounts, successfully negotiating payment plans and resolutions for outstanding balances.
- Contacted medical professionals to resolve unpaid underpaid claims, decreasing the average collection period.
- Ensured strict compliance with HIPAA and FDCPA guidelines while handling sensitive patient financial information.
Customer Service Supervisor
LetsTalk.com
01.2003 - 02.2012
- Supervise, coach, and mentor a team of customer service representatives to ensure high performance and career development.
- Create and manage employee schedules to ensure optimal coverage and meet service level agreements.
- Handling escalated customer complaints and complex issues that frontline representatives cannot resolve.
Education
Bachelor of Science - Criminal Justice
Texas Wesleyan University
05.2014
Skills
- Recidivism Champion officer
- Motivational Interviewing
- Crisis Intervention and De-escalation
- Case Management
- Time management
- Gang unit officer
- Community resources
- Effective Communication
- Critical Thinking
- De-escalation techniques
- First Aid/CPR Certified
- Electronic Monitoring Officer
- Analytical skills
Certification
NCIC.
Electronic Monitoring.
Sex Offender.
Texas Risk Assessment Certification.
Timeline
District Parole Officer
TDCJ
03.2022 - Current
Panel Relations Specialist
Neilsen
02.2017 - 03.2022
Small Balance HMO Representative
Parallon
03.2012 - 03.2019
Customer Service Supervisor
LetsTalk.com
01.2003 - 02.2012
Bachelor of Science - Criminal Justice
Texas Wesleyan University