ASHIA NORWOOD
Dallas,TX
Summary
Experienced and personable customer service professional with a strong desire to contribute communication, problem-solving, and multitasking abilities to effectively serve customers. Proven track record of handling multiple tasks in fast-paced environments while maintaining a positive and solution-focused approach. Committed to ensuring customer satisfaction through attentive and efficient service.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
MCI
04.2024 - Current
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Assist customers with payments and resolving issues on accounts.
Telemarketer
App Star Financial
09.2019 - 12.2023
- Generated leads and set appointments by making 100+ cold calls daily
- Demonstrated effective communication skills and product knowledge to close sales
- Conducted regular performance evaluations and provided feedback to team members
- Led team of 10+ employees, overseeing daily operations to ensure efficiency
- Conducted outbound calls to prospects to pitch products and schedule appointments
- Proficient in cold calling and setting appointments with high-level executives in various industries
- Skilled in using CRM software to manage leads, follow-ups, and schedule appointments
- Demonstrated ability to meet and exceed weekly quotas for setting qualified appointments
Manager/Sales Agent
Pearl Payments
01.2017 - 09.2019
- Provided exceptional customer service and upsold products to meet sales goals
- Utilized strong product knowledge to effectively communicate features and benefits to customers
Appointment Setter
Patreon Payment
01.2017 - 11.2017
- Demonstrated excellent communication skills to handle various customer interactions efficiently
Sales Associate
Transmerit Payment Services LLC
09.2016 - 01.2017
Customer Service Representative
Aegis Communications Group LLC
03.2013 - 01.2014
- Provided outstanding customer service for inquiries, issues, and resolution in a timely manner
- Proficiently utilized CRM system to maintain accurate customer records and communication logs
Education
HIGH SCHOOL DIPLOMA -
Texas Can Academy
Dallas, TX01-2011
Skills
- Communication
- Problem-solving
- Empathy
- Leadership
- Decision-making
- Account updating
- Scheduling
- Conflict resolution
- Creative problem solving
Additional Information
El Centro College – Dallas, TX
Freshman, Paralegal Program | Expected Graduation: [2027]
- Currently pursuing a 2-year program to gain knowledge and skills relevant to a career in law, focusing on legal research, document preparation, and client interaction.
Timeline
Customer Service Representative
MCI
04.2024 - Current
Telemarketer
App Star Financial
09.2019 - 12.2023
Manager/Sales Agent
Pearl Payments
01.2017 - 09.2019
Appointment Setter
Patreon Payment
01.2017 - 11.2017
Sales Associate
Transmerit Payment Services LLC
09.2016 - 01.2017
Customer Service Representative
Aegis Communications Group LLC
03.2013 - 01.2014
HIGH SCHOOL DIPLOMA -
Texas Can Academy
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