Ashia Saunders

• Investigated allegations to check validity and recommend actions to minimize risk.
• Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
• Employed strong program management skills to successfully define and manage ongoing initiatives designed to control risks.
• Established strategy for operations reporting and analytics, identifying key needs for deliverables.
• Input and/or update new claim information into the claim system.
• Gather documentation for new claims for submission to carrier/TPA.
• Generate wage statements.
• Create annual OSHA documentation and review OSHA data for accuracy.
• Update and distribute physician panels, where applicable.
• Set up protocol with medical facilities,
• Handle department mail,
• Assist with addition of new locations for current clients.
• Complete reporting (SIP, Lag, TTD and Loss Runs)
• Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
• Analyzed customer needs to provide customized insurance solutions.
• Monitor and create Certificates of Insurance.
• Issue new client binders/emails.
• Performs other duties as assigned.

• Collaborated with quality assurance team to comply with regulatory requirements.
• Translated complex technical information into intuitive clear format.
• Created information architecture to format content and method of distribution.
• Process workers comp certificate requests.
• Managed file archival and information retrievals.
• Assisted with document troubleshooting and recovery of corrupt documents and files.
• Built and updated diverse documents, charts, tables and mail merges using various programs.
• Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
• Identify and retrieve relevant compliance documentation necessary to process renewal Perform necessary activities or support a senior team member in the initiating a renewal, processing an invoice.
• initiating endorsements, processing vehicle suspensions.
• React to field office requests via Broker Desktop tools that require actions in a timely manner
• renewal account review with the field office to meet client expectations related to timelines and to ensure accuracy of deliverables (certificates, invoices, endorsements, etc.)
• strong Excel skills to import/export data, strong Word skills.
• Audit documents.
• Quality control on documentation’s and calls from clients.
• Perform necessary activities to support Account Executive/Broker team with initiating, marketing and processing of renewals, processing client invoices, requesting auto IDs, assisting with surplus lines processes, resolving account discrepancies in collaboration with PASC, initiating endorsement requests and processing other client requests and account servicing functions.
• Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, WC posting notices, allocations, premium finance agreements, summaries of insurance

Excellent skills in Microsoft Office Suite (Excel, Word, Powerpoint)

• Produced on-time communications in support of new product submissions for regulatory agencies.
• Oversaw performance of team of technical writers, assigned resources and updated management on projects
• Identified audit parameters to comply with quality standards.
• Worked with internal staff to process documents and sent for closing.

• Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
• Tracked customer invoices to facilitate prompt and accurate payments.
• Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
• Matched invoices to purchase orders for proper documentation and to facilitate payment.
• Posts customer payments by recording cash, checks, and credit card transactions Medical billing
• Responsible to write appeal letters
• Call payers to resolve underpayments found
• Posts revenues by verifying and entering transactions form lock box and local deposits.
• Updates receivables by totaling unpaid invoices.
• Maintains records by microfilming invoices, debits, and credits.
• Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers.
• Resolves valid or authorized deductions by entering adjusting entries. Resolves invalid or unauthorized deductions by following pending deductions procedures. Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department.
• Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes accounting and organization mission by completing related results as needed.
• Working as third party insurance biller. Calling insurance companies verifying payments. Calling physicians and hospitals to research on claims and holding process.
• Contractual adjustments and write off's on payments when needed.
• Collecting insurance claims and depths-Verifying insurance. Answer calls, take calls, send out emails, send out faxes, send patients explanation of benefits-Print out UBO4, EOB's
• Establishes correct CPT coding-Creating batches and adjusting claims-Creating spreadsheets working with outlook and Microsoft excel.

• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
• Finding out new customers with the help of available resources.
• Regularly update and maintains customer data base.
• Transferring to funding consultants, once sale has been established.
• Phone call follow-ups and post sales activities from OTP call back report.
• Customer retention / recovery activities.
• Data Entry, Cold calling, at least (400+) calls a day customer service rep/new patient intake.
• Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
• Increased revenue with strategic upselling of products and services to existing customers.
• Worked with cross-functional teams to facilitate swift resolution of escalated issues.
• Built client list and strengthened customer relationships through consistent communication via phone and internet.

• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Sorted documents and maintained organized filing process.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Service patients with customer care.
• Meeting a quota of sales every week.
• Gathering insurance information for patients medical supplies.
• Signing up new patients.
• Taking over 300 calls per day through dialer with heavy call volume.
• Followed established procedures to enter and process data correctly.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Created and maintained data entry logs to track data entry activities.
• Resolved discrepancies in data entry activities for accurate, complete jobs.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Recommended complementary purchases to customers, increasing revenue.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Serves customers by selling products; meeting customers' need.
• Customer mailings and follow-up.
• Exceeded all sales quota, made 200 calls per day.
• Submits orders by referring to price lists and product literature.
• Services existing accounts, obtain orders and establish new accounts.
• Inform customers of prices and collect payment..
• Set up a payment plan if necessary.
• Ensure payment information is accurate..
• Process orders and distribute receipts.
• Input orders into database.
• Inform customer of expected delivery date..
• Follow up on orders.
• Handle complaints about unfulfilled orders.