Ashia Shepherd
Cleveland,OH
Summary
Reliable and enthusiastic thrives in fast-paced, challenging environments and ambitiously works under pressure. Consistently strives for excellence to maximize customer satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Surgery Cleaner
Lakeside cleaning services
Cleveland
09.2019 - Current
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Travel Agent
Remotely
Cleveland, OH, OH
09.2020 - 07.2024
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
- Processed payments from clients via cash or credit cards.
- Evaluated customer feedback forms following completion of trips; used data to improve quality of services offered.
- Prepared customized itineraries based on customer needs and preferences.
Department Supervisor
Walmart
Cleveland
09.2008 - 01.2018
- Implemented strategies to increase efficiency while reducing costs.
- Organized special events or meetings related to the department's activities.
- Investigated potential problems or discrepancies reported by team members.
Home Health Aide
Pinnacle Home Healthcare Inc.
Cleveland, OH
07.2009 - 07.2016
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Prepared meals and snacks according to prescribed diets.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Engaged patients in recreational activities such as reading books or playing games.
- Participated in developing individualized care plans based on medical orders and assessments.
- Provided companionship and monitored health condition of clients.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
Customer Service Cashier
True north company
Cleveland
07.2004 - 07.2015
- Assisted customers with locating merchandise within the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Education
High School Diploma -
Graduation Alliance
Cleveland, OH06-2004
Skills
- Quality Assurance
- Housekeeping
- Chemical Handling
- Floor waxing
- Customer Service
- Interior and exterior cleaning
- Proper chemical handling
- Safe cleaning with chemicals
- Hazardous Material Handling
- Professional Appearance
- Exceptional time management
- Sweeping and Mopping
- Health and safety compliance
- Health and Safety Regulations
- Cleaning and sanitizing
- Supply Inventory Management
Timeline
Travel Agent
Remotely
09.2020 - 07.2024
Surgery Cleaner
Lakeside cleaning services
09.2019 - Current
Home Health Aide
Pinnacle Home Healthcare Inc.
07.2009 - 07.2016
Department Supervisor
Walmart
09.2008 - 01.2018
Customer Service Cashier
True north company
07.2004 - 07.2015
High School Diploma -
Graduation Alliance