Ashia Simmonds
Jacksonville,FL
Summary
Passionate about promoting lasting satisfaction by delivering quality service and unparalleled support. Proficient in customer best practices and related options. Customer Service Representative bringing top-skills in oral and written communication, actively listening and analytical problem solving skills. Enhances customer experience by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (work From Home)
06.2023 - 03.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
Work From Home Agent
Florida Blue - Blue Cross Blue Shield Of Florida
09.2021 - 06.2023
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
Customer Service Representative
Walgreens
04.2019 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Warehouse Supervisor
Amazon
11.2020 - 04.2022
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
Customer Service Representative
Comcast
05.2019 - 11.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Assistant Store Manager
Chipotle Grill
07.2019 - 01.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Office PCA
Community Home Health Care
03.2019 - 09.2019
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Education
High School Diploma -
Jean Ribault High School
06.2019
Skills
- Typing Speed
- Phone Etiquette
- Goal-Oriented
- CRM Knowledge
- Customer Service
- Computer Skills
- Understanding Customer Needs
- Remote Office Availability
- Customer Relations
Timeline
Customer Service Representative (work From Home)
06.2023 - 03.2024
Work From Home Agent
Florida Blue - Blue Cross Blue Shield Of Florida
09.2021 - 06.2023
Warehouse Supervisor
Amazon
11.2020 - 04.2022
Assistant Store Manager
Chipotle Grill
07.2019 - 01.2020
Customer Service Representative
Comcast
05.2019 - 11.2020
Customer Service Representative
Walgreens
04.2019 - 08.2022
Office PCA
Community Home Health Care
03.2019 - 09.2019
High School Diploma -
Jean Ribault High School
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