Ashia Taylor
Gainesville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
Veterans Affairs Hospital
12.2022 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Assistant Project Manager
Maximus
04.2020 - 12.2022
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Documented project progress to fulfill project requirements and establish traceability.
Administrative Assistant
University Of Florida
04.2016 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
Education
Bachelor of Arts - Business Administration
Rasmussen University
Ocala, FL01.2025
Skills
- Customer Engagement
- Customer Relationship Management
- Live chat support
- Payment management
- Troubleshooting
- Technical Support
- Account Management
- Computer Skills
- MS Office
Timeline
Customer Service Executive
Veterans Affairs Hospital
12.2022 - Current
Assistant Project Manager
Maximus
04.2020 - 12.2022
Administrative Assistant
University Of Florida
04.2016 - 04.2020
Bachelor of Arts - Business Administration
Rasmussen University