Ashia Taylor
Brookhaven,GA
Summary
Dynamic and results-oriented professional with extensive experience in Customer Service. Excelled in HIPAA compliance and active listening, enhancing patient care and operational efficiency. Proven track record in improving customer satisfaction ratings, showcasing an energetic work ethic and conflict resolution proficiency.
Overview
12
12
years of professional experience
Work History
Specialty Pharmacy Technician
Walgreen's Specialty Pharmacy
Atlanta, Georgia
12.2022 - Current
- Answer incoming phone calls and addressed questions from customers and healthcare providers.
- Collaborate with pharmacists to provide high-quality patient care and tailored medications.
- Monitor the ordering of pharmacy medication stock to maintain a streamlined inventory and low overhead.
- Prepare packaging and labels for prescriptions, verifying the accuracy of dosage, side effects, interactions, and refill instructions.
- Manage multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Monitored customer conversations and provided timely, knowledgeable assistance.
Customer Service Chat Representative
Kasier Permanente
01.2019 - 10.2022
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
Customer Service Representative
Philips Healthtech
07.2018 - 01.2019
- Responds to a high volume of inbound customer inquiries complaints and order request via telephone calls , email , and fax correspondence
- Coordinate with manufacturing , distribution , import / export compliance officers and remote services to enure order fulfillment
- Respond to customer requests and questions regarding service , products and account information
Customer Service Chat Representative
Paramount Staffing / Kaiser Permanente
12.2017 - 05.2018
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Created and maintained detailed database to develop promotional sales.
- Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
Patient Specialty Scheduler
Children's Health Care of Atlanta
03.2017 - 12.2017
- Coordinates daily scheduling of patient appointments for medical procedures in a timely and efficient manner
- Interacts extensively with physicians/diagnostic staff, office staff, and patients via phone, fax, and email, ensuring accurate and effective scheduling of appointments for needed medical procedures
- Independently and accurately handles a wide range of scheduling duties in a fast-paced environment
Chat Support Representative
Chime Solutions / Kaiser Permanente
12.2016 - 03.2017
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Chat Representative
Comcast
09.2016 - 12.2016
- Promptly responded to inquiries and requests from prospective customers.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Created and maintained detailed database to develop promotional sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
- Maintained up-to-date knowledge of product and service changes.
- Assisted customers with order placement, product returns and order tracking.
Customer Service Representitive
Advantage Care Physicians
03.2016 - 09.2016
- Scheduling Patient appointments / Providing appointment information
- Operation of Computer Systems Outlook , Epic , Mainframe and
- Other Advantage Care Physicians applications
- Call Center Based / Answered 75-100 calls daily
Customer Service Representative
MetroPlus HealthPlans
09.2015 - 02.2016
- Primarily Skilled in Metroplus Marketplus EXCHANGE plan
- Operation of Computers Systems Powerstepp , CSI , Macess
- Customer Service Claims & Billing Inquiry
- Operation of Microsoft Programs
- Call Center Based Answering 50-100 calls daily
Member Service Representative
Visiting Nurse Services OF New York
05.2013 - 08.2015
- Primarily Skilled in Medicare and Medicaid
- Operation of Computers Systems Mainframe Facets
- Operation of all Microsoft programs
- Customer Service / Billing Inquiry
- Medicare, FIDA, MLTC, Transportation
Education
Nursing
New York City Tech
Brooklyn, NYFall 2016
Skills
- HIPAA compliance
- Active listening skills
- Referral Verification
- CRM and office management software
- Epic Certified
- Multi-line phone systems
- Insurance eligibility verification
- Proficient with Microsoft Office Suite
- Critical thinking skills
- Knowledge of HMOs, Medicare and Medi-Cal
- Managed care contract knowledge
- Courteous demeanor
- Detailed- Oriented
- Extensive medical terminology knowledge
- Effective team player
- Time Management
- Dependable and reliable
- Devoted to data integrity
- Energetic Work Ethic
- Conflict resolution proficiency
Education
Brooklyn, NY
Contact
Atlanta, Georgia 30329
References
References available upon request.
Timeline
Specialty Pharmacy Technician
Walgreen's Specialty Pharmacy
12.2022 - Current
Customer Service Chat Representative
Kasier Permanente
01.2019 - 10.2022
Customer Service Representative
Philips Healthtech
07.2018 - 01.2019
Customer Service Chat Representative
Paramount Staffing / Kaiser Permanente
12.2017 - 05.2018
Patient Specialty Scheduler
Children's Health Care of Atlanta
03.2017 - 12.2017
Chat Support Representative
Chime Solutions / Kaiser Permanente
12.2016 - 03.2017
Customer Service Chat Representative
Comcast
09.2016 - 12.2016
Customer Service Representitive
Advantage Care Physicians
03.2016 - 09.2016
Customer Service Representative
MetroPlus HealthPlans
09.2015 - 02.2016
Member Service Representative
Visiting Nurse Services OF New York
05.2013 - 08.2015
Nursing
New York City Tech
Similar Profiles
Emily DeSimoneEmily DeSimone
Prior Authorization Pharmacy Technician at Walgreen's Specialty PharmacyPrior Authorization Pharmacy Technician at Walgreen's Specialty Pharmacy
Tamara JonesTamara Jones
Fulfillment Associate at Walgreen's Specialty PharmacyFulfillment Associate at Walgreen's Specialty Pharmacy
Erin Nicole ToneyErin Nicole Toney
Pharmacy Technician Trainee at Walgreen's Pharmacy, Remedi Senior Care PharmacyPharmacy Technician Trainee at Walgreen's Pharmacy, Remedi Senior Care Pharmacy
Kristopher ElKristopher El
Construction Worker at Private PracticeConstruction Worker at Private Practice
Lorie L. CoatsLorie L. Coats
Director, Real Estate Operations at AT&TDirector, Real Estate Operations at AT&T