Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Ashia Williams

Albany

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Afni
01.2025 - 06.2025
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

CSR - Customer Service Representative (Remote)

Southern Answering Service
11.2023 - 02.2025
  • Responded to customer requests for products, services, and company information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Answered constant flow of customer calls with minimal wait times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Community Manager

Stanley Assets LLC
07.2022 - 10.2023
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.

Lead-Customer Service Representative

TLC & Associates
02.2019 - 10.2022
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Developed customer service initiatives to improve performance and uplift satisfaction scores.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.

Property Manager

Vineyards Management Group
10.2021 - 07.2022
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Assistant Manager/Manager

Dollar Tree
05.2021 - 08.2021
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Conducted performance evaluations and provided constructive feedback to employees.

Property Manager

Multifamily Management, Inc.
06.2018 - 05.2021
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Head Cook/Deli/Cashier

Harvey's Supermarket
02.2014 - 06.2018
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Placed orders to restock items before supplies ran out.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.

Pallet Jack Driver

Tyson Foods
07.2017 - 05.2018
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.

Warehouse Packer

Georgia Personnel
04.2010 - 02.2013
  • Packed, weighed and shipped items per customer specifications.
  • Reviewed orders to verify products met specifications.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Organized items on racks, shelves and bins to maintain established order.
  • Created shipping labels to complete daily order processing.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Restocked products and rotated items according to standard procedures.

Shift Leader/Stocker

Family Dollar
10.2006 - 07.2009
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Education

High School Diploma -

Penn Foster High School
Foster, PA
11-2020

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Negotiation strategies
  • Call center operations
  • Time management
  • Materials transport
  • Microsoft Office Suite
  • Refund management
  • Multi-line telephone operations
  • Follow-up skills
  • Building rapport
  • Microsoft outlook
  • Microsoft PowerPoint
  • Microsoft office expertise
  • Typing 50 wpm
  • Shipping procedures
  • Account management
  • Positive and professional
  • Calm demeanor

Certification

Driver's License

Additional Information

I can analyze customer needs and present value-added solutions; make recommendations., I will inspire and excite customers about how our solutions can impact their lives., I can ensure that our customers leave our stores with the best solutions for their needs., I can provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions., I answer customer/client requests or inquiries concerning services, products, billing, equipment, and claims., I have the ability to improve customer retention through programs and service provided to the customer., I can continually maintain working knowledge of all company products, services and promotions., I will utilize operational systems to process purchases of products and services; i.e. collections and payments., I have the ability to provide help and advice to customers using your organization's products or services., Provide friendly, efficient and accurate solutions for customers through phone, live chat or e-mail with the goal of customer loyalty and increased business sales., I listen to and analyze customer's issues, investigate problems, and provide strategic solutions., I can foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence., Be willing to remain flexible and adapt to change as we continue to grow as a company., Proficient in Microsoft Suite: Word, Excel, Access, PowerPoint, Outlook, Windows XP, and Internet.

Timeline

Customer Service Representative

Afni
01.2025 - 06.2025

CSR - Customer Service Representative (Remote)

Southern Answering Service
11.2023 - 02.2025

Community Manager

Stanley Assets LLC
07.2022 - 10.2023

Property Manager

Vineyards Management Group
10.2021 - 07.2022

Assistant Manager/Manager

Dollar Tree
05.2021 - 08.2021

Lead-Customer Service Representative

TLC & Associates
02.2019 - 10.2022

Property Manager

Multifamily Management, Inc.
06.2018 - 05.2021

Pallet Jack Driver

Tyson Foods
07.2017 - 05.2018

Head Cook/Deli/Cashier

Harvey's Supermarket
02.2014 - 06.2018

Warehouse Packer

Georgia Personnel
04.2010 - 02.2013

Shift Leader/Stocker

Family Dollar
10.2006 - 07.2009

High School Diploma -

Penn Foster High School

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