Ashian Looper
Scheduler
Avon,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veteran Affairs
01.2022 - Current
- Develop and implement strategies to increase customer satisfaction and engagement
- Use Vista and VS GUI to maintain and record patient data and generate reports
- Schedule 80 appointments for patients and providers per day
- Perform medical records management, including filing, organizing and scanning documents
- Collaborate with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Liaise with patients and addressed inquiries, appointment requests and billing questions
- Develop strong rapport with customers and create a positive impression of business.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Disbursement Coordinator
New Leaf
10.2020 - 12.2022
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Provided backup to the front desk to step in to assist with various tasks whenever the employee was absent or at lunch
- Improved office operations by automating client correspondence, record tracking and data communications
- Interceded between employees during arguments and diffuse tense situations
- Kept a high average of performance evaluations
- Implemented project management techniques to overcome obstacles and increase team productivity
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents for 40 clients
Medical Assistant
Eskenazi Hospital
12.2019 - 10.2020
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Home Health Aide
Private Care
Indianapolis, IN
06.2017 - 01.2020
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Administered medications in accordance with doctor's instructions.
- Trained new staff members on best practices for home health care.
Medical Assistant
IU Health University Hospital
Indianapolis, IN
03.2017 - 06.2017
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Medical Assistant
St. Vincent Medical Group
Indianapolis, IN
05.2016 - 03.2017
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
Patient Care Technician
St. Vincent's Hospital
Indianapolis, IN
01.2014 - 05.2016
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science, Nursing -
Western Governor's University
Salt Lake City, UT12.2027
Skills
- Client account management
- Database Management
- Data entry proficiency
- Patient Communication
- Patient appointment management
- Cross-Functional Collaboration
- Organizational Leadership
- Conflict Resolution techniques
- Schedule Coordination
- Project Management
- Process Improvement
- Reporting
- Problem Solving
- Training Facilitation
- Verbal & Written Communication
- Interpersonal Skills
- Cerner
- Athena Health
- Vista
- VS GUI
- Epic
- Microsoft Office Suite
- Account management
- Completing insurance forms
- Hospice Care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Advanced Medical Support Assistant
Department of Veteran Affairs
01.2022 - Current
Disbursement Coordinator
New Leaf
10.2020 - 12.2022
Medical Assistant
Eskenazi Hospital
12.2019 - 10.2020
Home Health Aide
Private Care
06.2017 - 01.2020
Medical Assistant
IU Health University Hospital
03.2017 - 06.2017
Medical Assistant
St. Vincent Medical Group
05.2016 - 03.2017
Patient Care Technician
St. Vincent's Hospital
01.2014 - 05.2016
Bachelor of Science, Nursing -
Western Governor's University