Ashiaray Williamson
Eden
Summary
When it comes to communicating with customers and vendors, analyzing and resolving complex issues, and keeping detailed records of account interactions, you'll be in good shape. Using service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty, be able to improve customer experiences.
Overview
12
12
years of professional experience
Work History
Nursing Assistant
Eden Health and Rehabilitation Center
Eden
12.2023 - Current
- Assisted nursing staff with patient care and daily living activities.
- Monitored vital signs and reported changes to medical professionals.
- Maintained cleanliness and safety of patient rooms and equipment.
Nursing Assistant
UNC Rockingham Health Care
Eden
12.2021 - 12.2022
- Helped patients with personal hygiene by giving them bedpans, baths, backrubs, and assisting them in getting to the bathroom.
- Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices.
- Prepared and cleaned the medical areas after each use.
- Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations.
- Kept the patient stable by checking vital signs and weight, testing urine, and keeping track of intake and output.
- Agreed to work extra shifts and hours to maintain proper staffing and floor coverage during busy periods and holidays.
- Answered call lights and helped patients feel more comfortable and secure by adjusting beds, lights, bed rails, pillows, patient clothing, and bedside tales or equipment.
Receptionist
Pelican Health Reidsville
Reidsville
09.2021 - 12.2021
- Provided administrative support to staff members in a fast-paced environment.
- Scheduled and confirmed appointments and meetings.
- Give guests accurate and precise information.
- Make appointments and keep track of them on a calendar.
Nursing Assistant
Pelican Health Reidsville
Reidsville
04.2020 - 09.2021
- Helped patients with personal hygiene by giving them bedpans, baths, backrubs, and assisting them in getting to the bathroom.
- Provided immediate assistance to assess needs and pursue optimal care in both emergency and routine paging situations.
- Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices.
- Helped patients with mobility issues, such as getting in and out of beds, organizing wheelchairs, and setting up assistive devices.
- Prepared and cleaned the medical areas after each use.
- Kept the patient stable by checking vital signs and weight, testing urine, and keeping track of intake and output.
- Agreed to work extra shifts and hours to maintain proper staffing and floor coverage during busy periods and holidays.
Customer Service
Pete's Burgers and More
Reidsville
09.2014 - 12.2020
- Checked customer prices and processed sales by scanning barcodes.
- Help customers with their general problems.
- Provide support and assistance to customers who have problems with the service.
- Help customers with their problems.
- Helped customers sign up for store loyalty programs and explained the benefits in detail.
- Deal with customer complaints about products or issues with supermarket items.
- Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
- Take phone calls from customers and respond to them.
- Talked to customers about [Product or Service], outlined restrictions, and educated them on policies.
Education
High School -
Morehead High School
Eden, NCSome college - Criminology
Rockingham Community College
Wentworth, NCNursing Assistant -
UNC Rockingham Health Care
Eden, NCSkills
- Electronic charting
- Treatment of conditions
- Setting appointments
- Processing payment
- Data entry
- Relationship and team building
- Dementia and Alzheimer's knowledge
- Documenting behaviors
- Rehabilitation
- Patient relations
- BLS certification
- Team leader
- First aid
- CPR
- Vital signs
- Nursing home
- Reporting skills
- Long-Term Care
- Computer literate
- Charting
- Customer service
- MS Office proficient
- Microsoft Outlook
- Report transcription
- Inbound and outbound calling
- Organized
Timeline
Nursing Assistant
Eden Health and Rehabilitation Center
12.2023 - Current
Nursing Assistant
UNC Rockingham Health Care
12.2021 - 12.2022
Receptionist
Pelican Health Reidsville
09.2021 - 12.2021
Nursing Assistant
Pelican Health Reidsville
04.2020 - 09.2021
Customer Service
Pete's Burgers and More
09.2014 - 12.2020
High School -
Morehead High School
Some college - Criminology
Rockingham Community College
Nursing Assistant -
UNC Rockingham Health Care