Ashiata Sokale
Houston,TX
Summary
Versatile Senior Sales Associate highly effective at applying excellent planning, time management and customer service abilities to challenging sales targets. Well-versed in developing and deepening customer relationships to build loyal base. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Senior Sales Associate Specialist
GB Inc
Houston , TX
01.2019 - 12.2024
- Developed and implemented strategies to increase sales volume.
- Provided training and mentoring to junior sales associates.
- Identified opportunities for process improvement within the sales team.
- Resolved customer complaints in a professional manner.
- Prepared forecasts of future sales volumes using historical data analysis techniques.
- Drafted proposals outlining competitive pricing structures for prospective customers.
- Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Performed regular follow-up with existing clients to ensure satisfaction levels are maintained.
- Assisted in developing marketing campaigns for new products and services.
Customer Service Specialist
GB Inc
Houston, TX
01.2021 - 12.2023
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Performed data entry of customer orders into the company's order management system.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Analyzed customer feedback data to identify areas for improvement in products or services offered.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Improved customer service wait times to mitigate complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Business Development Manager
GB Inc
Houston , TX
01.2019 - 12.2023
- Attended tradeshows and conferences to network with potential clients.
- Collaborated with marketing team members to design promotional materials.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Used change methodologies to increase sales and led projects for increased productivity.
- Reviewed operational records and reports to project sales and determine profitability.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Determined price schedules and discount rates.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
Education
High School Diploma -
Cinco Ranch High School
Katy, TX05.2019
Skills
- Market Trends Knowledge
- Account Development
- Revenue Development
- Product Knowledge
- Revenue Generation
- Management
- Sales Planning
- Strategic Planning
- Market Understanding
- Marketing
- Pipeline Management
- Staff Supervision
- Inventory Control
- Sales Promotions
- Customer Service
- Sales Strategy
- Relationship Building
- Positive Customer Experience
- Meeting and Exceeding Sales Goals
- Strategic Sales
- Staff Training and Development
- Product Promotions
- Inventory Oversight
- Product Recommendations
- Persistent and Resilient
- Team Leadership
- Sales Initiatives
- Sales Forecasting
- MS Office Applications
Websites
Timeline
Customer Service Specialist
GB Inc
01.2021 - 12.2023
Senior Sales Associate Specialist
GB Inc
01.2019 - 12.2024
Business Development Manager
GB Inc
01.2019 - 12.2023
High School Diploma -
Cinco Ranch High School