Ashika Lata
Renton
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
United Janitorial
03.2013 - Current
- Responsible for educating clients and enforcing policies regarding safe and proper use of equipment
- Individuals holding this position must be able to develop, document, and implement one-on-one, partner, or group workout programs that match the needs and goals of clients
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Production Lead
Gate Gourmet International
04.2014 - 10.2016
- Communicate effectively with customers, fellow employees and store management
- Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
Customer Service Representative
Sears
05.2010 - 08.2012
- Generating leads
- Meeting or exceeding sales goals
- Negotiating all contracts with prospective clients
- Helping determine pricing schedules for quotes, promotions, and negotiations
- Preparing weekly and monthly reports
- Giving sales presentations to a range of prospective clients
- Coordinating sales efforts with marketing programs
- Understanding and promoting company programs
- Obtaining deposits and balance of payment from clients
- Preparing and submitting sales contracts for orders
- Visiting clients and potential clients to evaluate needs or promote products and services
- Maintaining client records
- Answering client questions about credit terms, products, prices, and availability
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate's degree - Health Science
Fiji Institute of Technology
09.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Production Lead
Gate Gourmet International
04.2014 - 10.2016
Customer Service Representative
United Janitorial
03.2013 - Current
Customer Service Representative
Sears
05.2010 - 08.2012
Associate's degree - Health Science
Fiji Institute of Technology
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