Ashima Munjal
New York,USA
Summary
Senior data scientist with 5+ years of experience in ML, forecasting, and GenAI in telecom and insurance sectors. Skilled in Python, GCP, AWS, and building LLM-driven, scalable cloud-native solutions. Proven impact through optimized workflows, forecasting tools, and AI-enabled business delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Full Stack Data Scientist
USAA
New York, USA
11.2024 - Current
- Developed call intelligence system utilizing Gemini LLMs for prompt-response pipelines, enabling effective summarization, intent classification, and emotion tagging.
- Engineered a multi-source integration engine to merge agent notes and transcripts using temporal alignment for coherent interaction timelines.
- Implemented ordinal emotion classification, categorizing emotional cues from transcripts into distinct layers for enhanced behavioral insights.
- Designed scalable evaluation framework integrating ROUGE metrics, hallucination detection, and cross-source validation for robust content analysis.
- Produced time series forecasting toolkit in Python with modular design patterns, facilitating flexible modeling and unit-tested extensibility.
- Automated workflow processes with dynamic markdown generation to enhance reproducibility and minimize reporting manual tasks.
- Authored comprehensive technical documentation, including runbooks and onboarding guides to support collaboration across product, analytics, and ML teams.
Data Scientist
Charter Communications
New York, USA
08.2024 - 11.2024
- Developed models like XGBoost and LSTM to classify network issues and optimize technician dispatch, targeting 80% precision in Field vs. Maintenance Technician allocation.
- Applied advanced feature engineering and statistical analysis, such as hypothesis testing and PCA on network telemetry data to enhance model performance.
- Performed unsupervised learning using DBSCAN and KMeans to identify critical network clusters for targeted analysis and issue resolution.
- Built solutions using AWS services (S3, Athena, EMR) for scalable data processing and model development in the cloud.
Data Scientist
Verizon
New York, USA
07.2021 - 08.2024
- Developed a robust time series forecasting system leveraging ARIMA, SARIMAX, and Prophet to generate granular demand predictions (daily, weekly, monthly) across multiple geographies.
- Built a capacity planning and skill-based technician allocation engine in Python, improving resource utilization by 50%, and reducing idle time by 25%.
- Deployed production-grade pipelines using Poetry for environment management and Apache Airflow for orchestration, ensuring modularity, reproducibility, and seamless scheduling on GCP.
- Designed and maintained interactive Tableau dashboards for model insights, forecast tracking, and stakeholder engagement.
- Led the migration of key projects to the Google Cloud Platform, enhancing scalability and operational efficiency.
- Performed a deep-dive analysis of network quality metrics using advanced SQL (BigQuery), leading to targeted fixes and an improved customer experience.
Analyst
AON CONSULTING PRIVATE LIMITED
Gurugram, India
04.2017 - 07.2018
Education
Master of Science - Business Intelligence & Analytics
Stevens Institute of Technology
Hoboken, NJ05-2021
BS - ECONOMICS
University of Delhi
New Delhi, India05.2016
Skills
- Programming & Scripting: Python, R, SQL, Shell
- Big Data & Distributed Computing: PySpark, EMR, Snowflake
- Machine Learning: Regression, SVM, Naive Bayes, Decision Trees, Clustering, Time Series Models, NLP, Prompt Engineering
- Cloud Platforms: GCP (GCS, BigQuery), AWS (S3, Athena, Redshift, SageMaker, EMR)
- Orchestration & Deployment: Apache Airflow, Kubernetes, Docker, Git
- Visualization & BI Tools: Tableau, Looker, Power BI
- Methodologies: Agile (Scrum, Kanban)
Certification
Applied Business Analytics, Bloomberg Market Concepts, Fractal Data Science Professional Certificate
Timeline
Full Stack Data Scientist
USAA
11.2024 - Current
Data Scientist
Charter Communications
08.2024 - 11.2024
Data Scientist
Verizon
07.2021 - 08.2024
Analyst
AON CONSULTING PRIVATE LIMITED
04.2017 - 07.2018
Master of Science - Business Intelligence & Analytics
Stevens Institute of Technology
BS - ECONOMICS
University of Delhi
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