Ashir Dill
Jarrell,TX
Summary
As a detail-oriented and analytical junior data analyst, I possess a strong foundation in data manipulation and visualization, leveraging my skills in SQL, Python, R, and Tableau to drive actionable insights. I recently acquired the Google Data Analytics Certification, as well as an Introductory course on Python, which has equipped me with the theoretical, analytical and practical knowledge necessary to understand complex datasets and apply statistical methods effectively.
I have hands-on experience in data cleaning, exploratory analysis, and the creation of interactive dashboards that facilitate data-driven decision-making. My passion for turning data into meaningful narratives allows me to communicate findings clearly to both technical and non-technical stakeholders. I am eager to contribute my analytical skills and collaborative spirit to a dynamic team, continuously learning and growing within the data analytics field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Trading and Analytics Specialist
Northwestern Mutual
01.2021 - 05.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Traded Mutual Funds, ETFs, and General Securities
- Educated clients on different investment strategies and rules and regulations pertaining to contribution limits, taxed and tax-free disbursements, loans, plan rules and
documents - Led cross-functional team to launch new product, exceeding initial sales forecasts.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Facilitated workshops for professional development of junior staff members.
Plan Service Administrator
Vanguard
09.2015 - 09.2019
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Acted as a liaison between multiple clients and the firm
- Led the Elevated Hotline which dealt with sensitive issues of high net worth clients
- Led the Coast Guard program, which was an internal employee help line
- Led and participated in many projects in relation to cost savings, implementation of
more efficient processes, and employee development. - Successfully maintained Service Level Agreements with over 120 different clients within my book of business.
Education
Introduction To Python - Python Programming
Coursera
09.2024
Google Analytics Professional Certification - Data Analytics
Coursera
07.2024
BBA - Finance
Midwestern State University
Wichita Falls, TX07.2008
Skills
- Customer Relations
- Expert Problem Solving
- Quality Assurance
- Tableau
- SQL Databases
- R Programming
- Python Programming
- Data Cleaning
Certification
- Google Data Analytics, Google through Coursera, July 2024
- Introduction to Python, Google through Coursera, September 2024
- Series 7 License - Financial Industry Regulatory Authority (FINRA).
- Series 6 License - Financial Industry Regulatory Authority (FINRA).
- Series 63 License - North American Securities Administrators Association through FINRA.
- Securities Industry Essentials® License - North American Securities Administrators Association through FINRA.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Senior Trading and Analytics Specialist
Northwestern Mutual
01.2021 - 05.2024
Plan Service Administrator
Vanguard
09.2015 - 09.2019
Introduction To Python - Python Programming
Coursera
Google Analytics Professional Certification - Data Analytics
Coursera
BBA - Finance
Midwestern State University