Angel Shirley
Henderson,TX
Summary
Knowledgeable customer service with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
16
16
years of professional experience
Work History
Psychiatric Nursing Assistant III
Rusk State Hospital
11.2023 - Current
- Provided compassionate support to patients in various stages of mental health treatment.
- Assisted nursing staff with daily care routines, ensuring patient comfort and safety.
- Monitored patients' behavior and reported significant changes to the healthcare team.
- Documented patient interactions and observations accurately in electronic health records.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
Secretary
R & M Towing Recovery
12.2020 - 03.2023
- Assisted in maintaining filing systems and records, ensuring easy access to important documents.
- Handled incoming communications, prioritizing messages for timely response and action.
- Supported the preparation of reports and presentations through data entry and formatting tasks.
- Maintained daily report documents, memos and invoices.
- Named Henderson's Best Receptionist 2022
Apartment Leasing Agent
Meyer & Meyer Investment
06.2015 - 10.2016
- Facilitated apartment tours, showcasing amenities and community features to prospective tenants.
- Managed lease agreements, ensuring compliance with local regulations and company policies.
- Developed strong relationships with residents, addressing concerns and enhancing tenant satisfaction.
- Utilized property management software for tracking applications and managing resident communications.
Assistant Manager
Gold Star Finance Company
04.2010 - 06.2015
- Monitored compliance with company policies, promoting adherence to safety standards and procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Education
High School Diploma -
Yoakum High School
Yoakum, TXAssociate of Applied Science - Business Administration
Black River Technical College
Pocahontas, ARSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Relationship building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Psychiatric Nursing Assistant III
Rusk State Hospital
11.2023 - Current
Secretary
R & M Towing Recovery
12.2020 - 03.2023
Apartment Leasing Agent
Meyer & Meyer Investment
06.2015 - 10.2016
Assistant Manager
Gold Star Finance Company
04.2010 - 06.2015
High School Diploma -
Yoakum High School
Associate of Applied Science - Business Administration
Black River Technical College
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