ASHISH DAS
Ellicott City,MD
Summary
Seasoned Sr. Tech. Product Manager with a proven track record at United Healthcare, specializing in AI/ML and Data Engineering. Expert in Agile Project Management, I've driven cross-functional teams towards operational excellence, achieving cost optimization of 10-20%. Skilled in Cloud Infrastructure and Stakeholder Engagement, my leadership has consistently delivered innovative healthcare solutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Tech. Product Manager/Sr. Director
United Healthcare
08.2024 - Current
- As a key collaborator, plan and manage the development of a cutting-edge data platform supporting multiple data products powered by AI/ML, BI analytics which is secure, reliable, and scalable to serve clients in the healthcare and pharmacy domains
- Define product capabilities, and features
- Manage product backlog, priorities across multiple teams
- Manage use cases, data requirements, quality, schedule, dependencies, and risks
- Define clear PI goals and objectives, help and support teams in planning, manage interdependencies, and resolve blockers
- As a contributor, participate in the product enhancement leadership sessions
- Oversee and collaborate on infrastructure setup, automation, CICD DevOps/MLOps, security, performance, business continuity, and operational objectives
- Identify and collaborate with source systems, data governance, legal, and compliance teams on data ingestion, compliance, and transformation
- Track and report progress on key milestones and associated risks to senior leadership and stakeholders
- Key Accomplishments:
- Strategize product initiatives, develop a roadmap in alignment with business objectives, contribute toward key decisions, and secure buy-in from executives and stakeholders
- Coach and mentor peers and team members in process improvements and waste elimination, resulting in cost optimization of 10% – 20%
- Collaborate with multiple stakeholders and vendor partners, bring clarity and consensus, and overcome conflicts and challenges
- Implementing a tokenization/hashing process for patient record matching and de-duplication involving millions of records from multiple data sources
- Development and implementation of tools for monitoring and reporting, data quality, and data profile
- Automating the data ingestion and CDC pipelines with capacity for billions of records, setting up monitoring, alert, and audit processes
- Implement a change management process to enhance visibility and environment stability
- Manage multiple teams involving Data Engineers, Data Scientists, UI/UX Engineers, and Analysts in diverse global locations and time zones
- Implementation of data governance tools, PHI, PII tagging, data catalog, data dictionary, data lineage
- Business, Tools, and Technology: Healthcare product development and management, AI/ML Data Analytics platform, EHR/Clinical, Medical, Pharmacy, Laboratory data, Databricks, Unity Catalog, Workflow, Airflow orchestration, Snowflake, Lakehouse, Teradata, Redshift, Data factory, Datavant tokenization, Data Engineering, Data Governance, Rally, SQL, Python, multi-cloud, Azure, AWS, Containerization, HIPAA, FHIR, API, JSON, Parquet, ETL, PostgreSQL, UI/UX, CICD, Terraform, GitHub, IAM, MS Office 365 suit, MS Teams, SharePoint, SAFe Agile, DevOps, MLOps, MS Project, Aha, Miro, Confluence, Clarity PPM
Sr. Product/Project Manager
, MD
04.2021 - 06.2024
- With great motivation and commitment, led programs supporting valued clients located at diverse locations with Healthcare Digital Transformation and Integration initiatives in an EHR, web, and mobile application platform, satisfying crucial business solutions and cost optimization needs
- Managed Client/Customer relationships
- Deeply understand customer priorities and oversee full-cycle product development/customization, QA, integration, implementation, and service management
- Developed, contributed, and managed SOWs, business requirement documents (BRDs), change requests, resource, cost, and time estimation, project/program artifacts, traceability matrices, client invoicing, and escrow accounts
- Oversaw the product quality encompassing functional, security, compliance, performance, and availability requirements
- Collaborated with sales and marketing units in market trend analysis and research
- Collaborated with clients/customers and vendor partners on SLAs; oversaw the customer support/service desk triage and workflow; monitored and reported on key metrics
- Participated in the research and partnership for implementing GenAI solutions related to patient engagement and administrative efficiency
- Lead requirements gathering, development, and pilot implementations
- Engaged cross-functional teams in backlog management, capacity, and sprint planning
- Developed remediation and mitigation plans for dependencies and risks
- As part of the leadership team, I mentored and provided consultation and recommendations to unit leaders and leadership members on Agile and DevOps transformation, operational, infrastructure, performance efficiency, and cost optimization initiatives
- Oversaw efficient release and operations management and weekly reporting on OKRs
- Key Accomplishments:
- Established clarity on expectations and transparency on SMART-based KPIs, enhanced responsiveness, maintained SLAs, and managed and resolved challenging situations with amicable negotiations that elevated client satisfaction and value creation
- Accomplished the business and revenue OKRs with committed and quality delivery
- Successfully guided and implemented organization-wide DevOps, Agile/SAFe transformation initiatives, building high-performing cross-functional teams and bringing remarkable transparency on scope, capacity, and velocity
- Automated service support workflow, reduced resolution time by 50%, and improved productivity and user satisfaction
- Implemented CICD and deployment process automation, significantly improving quality and minimizing downtime
- Optimized cloud infrastructure resource and service usage; transitioned to IaC framework, resulting in a 30% to 50% cost reduction
- Implemented and validated high availability and disaster recovery features with desired RTOs and RPOs and infrastructure monitoring, logging, and notification
- Efficiently managed data and infrastructure migration from dispersed geographical locations
- Implemented customer-valued and business-priority features, analytics, and reporting functionality in a timely manner
- Responsibly extended IAM workflow to utilize Azure AD, SSO, MFA, OpenID, and OAuth for secure and reliable account sign-up and sign-in
- Integrated with social account IDPs/B2C to enhance user sign-in experience
- Successfully and concurrently planned, executed, and delivered digital transformation needs of UAE, UK, and US clients
- Business, Tools, and Technology: Healthcare, EHR, Health Portal, Revenue Cycle Management (RCM), Change management, HIPAA, GDPR, HITECH, NIST Risk Management Framework, 6R Migration strategy, HL7, EDI 837, 834, FHIR, API, JSON, Microservice, Data Lake, Azure Synapse, Databricks, Data Factory, Snowflake, XML, .Net framework, Java, SQL DB, Python, ETL, Data Governance, Data mapping, quality, profiling, PostgreSQL, UI/UX, CICD, Terraform, Containerization, GitHub, Jenkins, Selenium, Xray, OWASP, JMeter, SonarQube, Dynatrace, Datadog, IAM, Azure AD, Google Analytics, Google sheet, Apple IOS, Android, MS Office 365, MS Teams, Outlook, SharePoint, SAFe Agile, DevOps, EPMO, MS Project, JIRA, ITIL, Power BI, MS Dynamics 365, Aha, Miro, Confluence, Dropbox, Webex, Workday
Sr. Program Manager/Product Owner
CVS/Aetna Health
, CT
06.2020 - 03.2021
- Successfully managed the development, integration, and implementation of the Enterprise data service and Machine Learning (ML) platform comprising complex data engineering technologies such as Big Data/Hadoop ecosystem, data warehouse, data analytics, cloud infrastructure, and services
- Researched and collaborated with internal/external stakeholders, organization executives, vendor partners, SMEs, and cross-functional teams in scope definition, tools and technologies, architecture design, data modeling, technical requirements, QA/validation plan, and OKRs
- Prioritized deliverables and developed roadmaps and milestone timelines based on strategic and tactical business goals and objectives
- Developed resource and cost estimates/budget and planned release schedule
- Identified and managed internal/external dependencies, risks, assumptions, and constraints
- Effectively communicated, collaborated, and negotiated with stakeholders, cross-groups, and vendor partners on the development of SOWs, SLAs, expectation settings, and change requests
- Led multiple cross-functional teams involving Architects, Analysts, development, and QA Engineers in the design, development, integration, and QA tasks
- Managed product backlog and milestones; oversaw capacity, velocity, cost, quality, and scrum ceremonies
- Monitored and reported to the leadership team on KPIs
- Adhere to organization policies; efficiently managed the scheduled releases and operational support
- Key Accomplishments:
- Successfully managed and delivered critical initiatives supporting the migration of on-premises (Teradata) to the Enterprise Data Platform in Hadoop (GCP) on schedule and within budget, meeting stakeholders’ needs
- Set up enterprise data platform networks with computing, storage, and security compliance
- Established data ingress and egress capabilities with Azure and AWS cloud platforms
- Partnered with vendor companies such as Google, AWS, Azure, and Ab Initio in the successful setup and implementation of multitenant cloud infrastructure, CICD pipelines, and process automation
- Maintained the highest quality delivery of projects involving data transformation, ingestion pipelines (batch and streaming data), data warehouse, data analytics, implementing audit, balance, and control (ABC), and data quality check functionalities
- Implemented enterprise-mandated security features such as encryption, masking, authentication, IAM, and SSO for data, application, and service accounts
- Championed organizational initiative towards adoption of SAFe/Agile, continuous improvement, and DevOps practices; Developed high-performing cross-functional teams
- Coached 3 technology teams consisting of 45 Engineers in multiple time zones to adapt to the new Enterprise framework.
Sr. Technical Project/Program Manager
MedStar Health
Baltimore, MD
01.2019 - 05.2020
- Spearheaded multiple highly critical and complex IT initiatives, sharing vision, strategy, and leadership within EPMO to support the Medicaid business portfolio
- Engaged and collaborated with senior leaders, key stakeholders, and vendor partners in the clear establishment of business goals and objectives, prioritization, roadmaps, and SMART KPIs
- Estimated and managed program and project level scope, capacity, cost, and schedule; tracked associated constraints, dependencies, and risks
- Led and managed multiple Agile cross-functional teams, product backlog, and scrum ceremonies; oversaw the solution design, development, integration, and QA tasks; tracked and monitored progress and performance
- Handled change requests and helped teams with timely resolution/remediation of impediments
- Organized scheduled demos and walkthroughs for fast feedback and a continuous improvement cycle
- Effectively communicated and negotiated with stakeholders and vendors related to change requests and associated priorities
- Developed SOWs, solution proposals, research papers, charters, program/project artifacts, and user guides with visuals for senior leadership and stakeholders, supporting clarity, transparency, and enhanced decision process
- Adhered to organization policies and standards; developed responsibility and accountability/RACI matrix to enhance team motivation and efficient collaboration
- Researched and contributed to solutions supporting migration to cloud infrastructure (AWS, Azure) initiatives
- Oversaw scheduled releases, operations, and service desk support in compliance with SLAs; monitored performance
- Key Accomplishments:
- Successfully led teams to deliver multiple highly visible and business-critical projects
- New Enterprise Data Warehouse (EDW) and virtual network to support business analytics and reporting
- Data integration & ingestion, profiling, quality, transformation, lineage, and governance of X12 Eligibility (EDI 834), Claims/Encounter (EDI 837), Provider, Revenue, Pharmacy (NCPDP), Lab results (HL7), location, Mental health, Authorization and more
- Improved efficiency and reduced cost by 30% by process automation
- Established monitoring, notifications, and alerts for data exchange processes
- Initiated an Enterprise CRM and BPM system implementation using MS Dynamics to integrate and reconcile customer services
- Major functionalities involved enrollment, ticketing, issue tracking, and reporting
- Web and mobile application to automate the provider data and validation process, impacting 2000+ users
- Implemented SSO, MFA, IdentityIQ, and MS Active Directory for efficient access management and reporting
- Enterprise Windows 10 upgrade involving 500+ devices
- Successfully developed cross-functional teams, adopting the SAFe Agile framework within an aggressive timeline, enhancing team productivity and transparency.
Sr. Technical Project/Program Manager
Anthem Healthcare
Columbia, MD
08.2017 - 12.2018
- Championed in strategizing, leading, and managing mission-critical and highly visible enterprise IT initiatives associated with Medicare, Medicaid, FEBP, and Commercial plans
- Managed cross-functional Agile/Scrum teams in a SAFe environment to accomplish strategic business growth, cost reduction, and compliance
- Led IT teams in developing and managing business requirements, change requests, solutions, design, architecture, WBS, user stories & backlog, and acceptance criteria/test cases for highly complex technical projects
- Planned release coordinating with multiple teams, organized scrum ceremonies, and addressed roadblocks
- Participated in discussions, collaborated with directors/resource managers, stakeholders, product owners, scrum masters, and teams to prioritize and allocate resources and tasks, identified and categorized dependencies, risks, and issues, and established agreed-upon delivery/resolution timelines and cost estimates
- Delivered the highest quality through product demos, continuous improvement, team retrospectives, and DevOps CICD
- Boosted team morale with established standards, inclusiveness, responsibility, and accountability
- Leveraged domain and technical expertise and experience to analyze critical dependency, risk identification and mitigation, issue prioritization, and timely resolution
- Incorporated team and stakeholder inputs
- Developed business and ETL specifications for various data store stages and complex data transformation applications
- Performed complex data analysis and reconciliation using SQL and Tableau BI to validate use cases
- Managed IT deployment, releases, incident, access, and capacity management to deliver services to the business at the highest standards while maintaining the SLAs
- Using effective MS PowerPoint slides, I presented project kick-offs, solution proposals, charters, program/project plans, and progress status with visuals to senior leadership and stakeholders
- Key Achievements:
- Managed delivery of data analytics projects under the EPMO to achieve multimillion-dollar monthly gains involving new business expansion and 30% cost savings in the desired portfolios
- Competently managed projects to integrate new vendor systems to support timely Provider Payment, Quality of Care, and Utilization Review initiatives
- Successfully managed and delivered projects involving data integration, transformation, ingestion, quality, profiling, lineage, governance, automation, and exchange of X12 EDI Eligibility (834), Claims/Encounter (837), NCPDP, Provider, Revenue, Pharmacy, Lab results (HL7), Authorization, and proprietary files
- Successfully managed the data migration from on-prem Teradata DW into a GCP multitenant Hadoop cluster
- The network supported peering between Azure, GCP, and on-prem services
- Implemented enterprise-mandated security features such as encryption, masking, authentication, IAM, and SSO for data, application, and service accounts
- Implemented Data Flow pipelines for batch and streaming data ingestion and transformation from multiple data sources
- BigQuery was used as the data sink.
Sr. Project/Vendor Manager III
Cigna Healthspring
Baltimore, MD
02.2017 - 07.2017
- Managed multiple enterprise data projects related to Data warehouse, compliance, healthcare data exchange, and analytics under the portfolio
- Developed project charter, scope, schedule, and cost and identified assumptions and constraints
- Managed vendors and incidents to deliver services to the business at the highest standards while maintaining SLAs
- Established expectations and collaborated with external and internal business partners
- Collaborated with product owners and cross-functional teams to manage the product backlog
- Organized PI, Sprint planning, grooming, review, and retrospectives
- Developed roadmaps, charters, and solution proposals to senior leadership and stakeholders using visuals in effective PowerPoint slides
- Effectively reported the status of ongoing and upcoming project activities to senior leadership
- Key Achievements:
- Successfully established data exchange with five new vendors, which were long-awaited and critical for business compliance
- Effectively communicated with the business partners, associated VPs, Directors, and Managers
- Collaborated with Engineering managers and Directors in resource allocation, capacity management, and 90% confidence budget estimation and management
- Developed, mentored, and transformed three project teams with nine members each to adopt organizational-standard Agile/Scrum methodology
- Successfully delivered high-priority and quality deliverables involving Claims, Encounters, Member Eligibility, PDP, and Laboratory data
- Business, Tools, and Technology: Healthcare Medicare and Medicaid, EVT, EDI X12 834, 837
Sr
Medicare and Medicaid Services, CMS
Woodlawn, MD
12.2014 - 02.2017
- Project Service Management Professional, QSSI
- Managed Business Requirements associated with CMS’s Program Integrity, supporting FWA analytics using the SDLC project lifecycle
- Championed the needs of the end-users
- Facilitated and contributed to developing innovative Business Intelligence (BI) reports, dashboards, and data visualizations supporting the end-user community
- Managed project scope, schedule, and risks
- Prioritized change requests (CRs) using a value matrix
- Managed project artifacts in MS SharePoint
- Managed incidents and delivered IT services to the user community at the highest standards while maintaining SLAs
- Collaborated with vendor Managers, Solution Architects, Development, and Testing Teams regarding ETL, Data Warehouse, Business Intelligence, and data analytics requirements involving member eligibility, pre-auth, provider, claims, and CHIP data
- Performed resource, capacity estimation, forecast, and project task allocation
- Contributed to the Program Road Map, managed the Requirement Traceability Matrix (RTM) using HP-ALM, and reported on RTM to CMS
- Supported the service/help desk in incident resolution and user correspondence
- Developed presentations and presented to the CMS FWA analytics user community regarding upcoming features and changes in the One PI Data User Group (PIDUG) and End User Support Group (EUSG) discussions
- Adhered to CMS-approved procedures, templates, and continuous process improvements
- Developed specifications for data integration, data traceability, and ETL
- Generated reports on data profile and data quality
- Performed complex data analysis using SQL, BusinessObjects, and SAS BI tools
- Reported status on ongoing and upcoming CRs to stakeholders through the weekly and monthly status reports.
- Key Achievements:
- Consistently delivered 100% of the CRs to CMS in a multitasking environment and challenging timelines
- Successfully implemented CMS’ high-priority tasks, such as DME, HIGLAS (Part A, B) Overpayments, Provider data integration (NPPES, PECOS, and NCPDP), Alternative Payment Model (APM), DERG 2.0, FID, and BENE 1.0, while maintaining the highest quality
- Associated with the expansion of data and functionality of the One PI system to meet the needs of the Unified Program Integrity Contractors (UPICs)
- Instrumental in developing and implementing Teradata semantic layers, 20+ BusinessObjects (BO), and SAS reports, which were highly admired by the One PI user community.
Project Manager
Capgemini
Baltimore, MD
08.2014 - 12.2014
- Developed project plan, scope, schedule, and resource estimation using MS Project
- Managed product backlog and created and prioritized Features and User Stories using TFS
- Delivered Pega business process flow for provider system
- Implemented project deliverables on schedule and within budget
- Met established key milestones
- Coached senior team members in getting PSM certified.
Product Owner
Inovalon
Bowie, MD
03.2014 - 08.2014
- Managed elicitation of business requirements related to Medicare, Medicaid, and commercial health plans involving Data Warehousing, Analytics, and Business Intelligence reporting
- Successfully led the team and deployed a new Data Mart to store member eligibility and encounter data
- Coordinated with five different product groups and developed an annual product release schedule
- Developed a universal transaction file format to receive client Intervention data.
Project Manager / Subject Matter Expert
Health and Mental Hygiene, CSC
Baltimore, MD
12.2011 - 03.2014
- Led and co-managed the MMIS ICD-10 remediation project during the planning, design, development, and testing lifecycles
- Analyzed and researched State MMIS systems and subsystems involving member eligibility, provider, pre-auth, claims, encounter, and reimbursement
- Delivered system impact analysis report on schedule for MMIS, consisting of more than 17 complex subsystems and multiple interfaces
- Successfully led the team in developing 200+ detail requirement documents for more than 15 impacted subsystems under the State Medicaid system
- Delivered modified X12 5010 format 837, 835 EDI transactions, and UB-04 paper claim processing for ICD-10
- Mentored team members to meet aggressive timelines in a multi-tasking environment.
Project Manager/Lead Subject Matter Expert
Zurich/FARMERS, CSC
Owings Mills, MD
07.2005 - 12.2011
- Successfully delivered four new products on schedule and within budget, the top priorities for the company's new business growth
- Proposed innovative solutions to resolve complex business requirements
- Re-engineered system to increase overall system performance
- Batch application migration from Mainframe to Java
- Supported management of Data center migration and validation
- In a multi-tasking environment, mentored team members to meet aggressive timelines
- Awarded "Outstanding Dedication and Performer" and personal commendations from Business/Management units.
Education
Certified in Data Engineering -
Databricks
12.2024
Academy Accreditation - Generative AI Fundamentals
Databricks
12.2024
Certified Professional Scrum Product Owner (PSPO) -
Scrum.org
08.2024
Certified Scrum for Operations and DevOps (SODFC) -
ScrumStudy
08.2024
AWS Certified SAA -
10.2022
AWS Certified Cloud Practitioner CCP -
08.2020
Certified Project Management Professional (PMP) -
PMI
10.2013
Bachelor's - Law (LLB)
Utkal University
01.1997
Certificate of Training - Mainframe, AS400, Client-Server Application
01.1995
Diploma - Computer Science
01.1994
Bachelor’s degree - Electronics and Telecommunication
Utkal University
01.1993
Skills
Agile Project Management and Product Development
AI/ML and Data Engineering
Cloud Infrastructure (AWS, GCP, Azure)
Stakeholder Engagement and Relationship Management
Risk and Change Management
Continuous Improvement and Operational Excellence
Workauth
USC
Certification
· Certified in Data Engineering, Databricks (December 2024)
· Academy Accreditation - Generative AI Fundamentals, Databricks (December 2024)
· Certified Project Management Professional (PMP), (PMI, October 2013)
· Certified Professional Scrum Product Owner (PSPO) (Scrum.org, August 2024)
· Certified Scrum for Operations and DevOps (SODFC) (ScrumStudy, August 2024)
· AWS Certified SAA (October 2022)
· AWS Certified Cloud Practitioner CCP (August 2020)
· SAFe certified SSM (2018)
· Certified Professional, Academy for Healthcare Management, PAHM (AHIP, July 2017)
· Certified ITIL v3 (AXELOS, December 2015)
· Certified Professional Scrum Master (PSM, August 2014)
· Certificate of training in Microsoft Azure (Microsoft, 2016)
· Certificate of training in SAP BusinessObjects (QSSI, 2015)
· Certificate of training in SAS Enterprise Guide (EG) (QSSI, 2015)
· Certificates of training in Teradata (Teradata, 2015 – 2016)
Six Sigma Certification (2014)
Focused areas of expertise
- Problem solving, critical thinking, strong analytical and gap analysis
- Effective communication, collaboration, negotiation, planning, and budgeting
- Quality management, Fast-feedback and continuous learning
- Risk management, Incident management
- Change management, Stakeholder Engagement
- Data Engineering, AI/ML, Gen AI, Lakehouse, Big Data, Datawarehouse, Data Analytics, Data Governance, Business Intelligence
- Cloud infrastructure implementation and migration (GCP, Azure, AWS)
- Infosec, Automation
- System integration, Web, and mobile application
- Customer focused, Service management, Customer retention and business expansion
- Technical Program, Product, and Operations management
- Vendor, Customer Relationship management (CRM)
- Organizational process modernization, transformation
- Configuration management, Release Management
- Earned value management (EVM), Performance monitoring, Reporting
- Product vision, Roadmap, Program/Project/Technical Artifacts, Proposals, and white paper
- Effective presentation
- DevOps, Scaled Agile (SAFe), Scrum, ITIL, Lean, Six Sigma, and Modern Waterfall SDLC methodologies
Timeline
Sr. Tech. Product Manager/Sr. Director
United Healthcare
08.2024 - Current
Sr. Product/Project Manager
04.2021 - 06.2024
Sr. Program Manager/Product Owner
CVS/Aetna Health
06.2020 - 03.2021
Sr. Technical Project/Program Manager
MedStar Health
01.2019 - 05.2020
Sr. Technical Project/Program Manager
Anthem Healthcare
08.2017 - 12.2018
Sr. Project/Vendor Manager III
Cigna Healthspring
02.2017 - 07.2017
Sr
Medicare and Medicaid Services, CMS
12.2014 - 02.2017
Project Manager
Capgemini
08.2014 - 12.2014
Product Owner
Inovalon
03.2014 - 08.2014
Project Manager / Subject Matter Expert
Health and Mental Hygiene, CSC
12.2011 - 03.2014
Project Manager/Lead Subject Matter Expert
Zurich/FARMERS, CSC
07.2005 - 12.2011
Certified in Data Engineering -
Databricks
Academy Accreditation - Generative AI Fundamentals
Databricks
Certified Professional Scrum Product Owner (PSPO) -
Scrum.org
Certified Scrum for Operations and DevOps (SODFC) -
ScrumStudy
AWS Certified SAA -
AWS Certified Cloud Practitioner CCP -
Certified Project Management Professional (PMP) -
PMI
Bachelor's - Law (LLB)
Utkal University
Certificate of Training - Mainframe, AS400, Client-Server Application
Diploma - Computer Science
Bachelor’s degree - Electronics and Telecommunication
Utkal University