ASHISH VERMA
Mississauga
Summary
Decisive Guest Service Supervisor equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Supervisor
Hotel Hilton Garden inn
Toronto/Mississauga, Ontario
10.2022 - Current
- Oversee the entire Guest service operation to maintain high standards
- Evaluate level of guest satisfaction and focus on continuous improvement
- Set objectives for front desk, work schedule, implementing policies and procedures
- Maintaining the appearance, standards and performance of front office
- Assist with other departments as necessary
Guest Service Representative/Night Auditor
Hotel Hilton Garden inn
Toronto/Mississauga, Ontario
02.2021 - 09.2022
- Ensure each registered guest completes a registration card and confirm method of payment prior to issuing guest room keys
- Correct any inaccuracies and discrepancies on any guests accounts or profiles
- Handle reservation inquiries following the 'Magic Formula' of handling reservation calls
- Promote the hotel restaurant, banquet facility and other services offered by the hotel through upselling cross selling
- Coordinate and communicate effectively with all team members in a professional and courteous manner and make use of interpersonal skills
- Planning the banquet event in advance and addressing any contingencies
- Creating customer delight and moments of truth.
- Audits financial statement accounts such as receivables and revenues
- Posts room taxes and charges
- Prepares daily reports and summary cash balances
- Handling end-of-day bookkeeping, auditing and account reconciliation
- Reconcile accounts
Sales Executive
Hotel Turquoise Chandigarh
Chandigarh
11.2015 - 04.2018
- Identified new markets and business opportunities and increased sales
- Implemented all sales action plans related to my market areas as outlined in the marketing plan
- Conducted daily sales calls and coordinated with the sales team and arranged site inspection trips to hotels by corporate clients
- Worked closely with the Revenue Manager to ensure proposed rate negotiations met the financial needs of the hotels
- Developed strong relationships with the property front office team to ensure working in unity and always strived to achieve the same goals
- Targeted key accounts potential for the company and built and strengthened relationships with existing and new customers to enable future bookings
- Activities included sales calls, entertainment, trade shows, etc
- Acquired and developed new business accounts and prepared sales proposals for clients
- Closely followed up on all business leads within a 24-hour response time line to clients.
Education
Post graduate certificate in Business Management - International Business -
Queen's college at Mississauga
12.2021
Bachelor of Business Administration -
Panjab University Chandigarh
06.2015
High School -
Kendriya Vidyalaya 3 BRD Air force station Chandigarh
05.2012
Skills
- Computer Skills
- Customer service skills
- Interpersonal skills
- Multitasking skills
- Communication skills
- Foreign languages
- Teamwork skills
- Problem-solving skills
- Schedule Setting
- Sales Planning
- Customer Service Standards
- Improving Processes
- Verifying Reservations
- Check-In Procedures
- Conflict Management
- Guest Relations
Certification
. Smart Serve License.
Timeline
Guest Service Supervisor
Hotel Hilton Garden inn
10.2022 - Current
Guest Service Representative/Night Auditor
Hotel Hilton Garden inn
02.2021 - 09.2022
Sales Executive
Hotel Turquoise Chandigarh
11.2015 - 04.2018
Post graduate certificate in Business Management - International Business -
Queen's college at Mississauga
Bachelor of Business Administration -
Panjab University Chandigarh
High School -
Kendriya Vidyalaya 3 BRD Air force station Chandigarh
. Smart Serve License.
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