Ashish Kalsi
Trust & Safety Manager - Ex Google
Austin,TX
Summary
A Trust & Safety program manager with over 11 years of experience of protecting Google users and platforms from abuse through automated and manual scaled policy enforcement, targeted outreach campaigns and strategic engagements with regulators and policy makers. Experience of working on highly ambiguous and sensitive problems like Election Integrity, Misinformation, Financial Fraud and Hate Speech in a highly cross-functional environment spanning across engineering, product, public policy, PR, legal, marketing and various T&S teams.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Associate Principal, Trust & Safety
Google
Sunnyvale, CA
06.2016 - 01.2023
- Experience leading and owning Trust & Safety programs and products, driving strategy, roadmap, metrics and execution. Scaled election policy feedback engagement programs to 10+ countries since 2021
- Develop, lead, and scale mapping of internal processes to ensure compliance with key regulatory requirements including identification of gaps, opportunities for improvement, and scalable solutions
- Create compelling, substantive experiences of content responsibility processes and programs tailored to regulators, policymakers, and key opinion formers, as well as processes for responding to regulatory inquiries. Engaged 50+ KOFs since 2021 through various strategic engagements
- Partner with product, engineering, legal, operations, and Trust and Safety leadership to develop new processes using data driven approach
- Own and optimize processes used by global enforcement and operations team which include portfolio management, prioritization models and communication standardization
Senior Strategist, Trust & Safety Search
Google
Hyderabad, India
09.2011 - 05.2016
- Lead operations for the Trust & Safety Search team leading team of analysts tasked with enforcing policies within SLAs
- Responsible for setting up new enforcement processes for new spam verticals and achieved 10X increase in impact (QoQ) by setting up intelligent lead generation pipelines, automating processes and creating distinct policies
- Worked closely with Webspam Engineering to improve signal selection and robustness of the policy enforcement and measurement processes
- Led new hire training and ramp up program for the Hyderabad site
Assistant Systems Engineer
Tata Consultancy Services
Chennai, India
09.2010 - 09.2011
Education
Bachelor of Technology (BTech) - Information Technology
SRM University
Kattankulathur 01.2006 - 05.2010
Skills
Program Management
Timeline
Associate Principal, Trust & Safety
Google
06.2016 - 01.2023
Senior Strategist, Trust & Safety Search
Google
09.2011 - 05.2016
Assistant Systems Engineer
Tata Consultancy Services
09.2010 - 09.2011
Bachelor of Technology (BTech) - Information Technology
SRM University
01.2006 - 05.2010