Ashish Kumar Edla Vinod

• Lead the Production Support team by reviewing upcoming deploys and assigning resources.
• Be an AI leader from the team, and build functionalities for better productivity and troubleshooting.
• Trained junior staff on production support procedures and tools.
• Conducted root cause analysis on recurring system failures.
• Identified, analyzed and resolved complex production issues.
• Managed user accounts, permissions and privileges in compliance with security policies.
• Achieved cost-savings by developing functional solutions to problems.

Technologies: Coralogix, Looker, PowerShell, PostgreSQL, Python, Amazon Q, MCP Server, Jira, and Buildkite. Buildkite.

• Provide with troubleshooting and issue resolution relating to current applications, providing assistance to the development
• Worked with Log monitoring tool Kibana to monitor and troubleshoot customer UI/ Portal issues, internal application breaks and batch jobs failures.
• Also, creating alerting mechanisms for possible defects affecting real-time customers in the production environment.
• Working with APIs using Postman for troubleshooting and validating real-time customer issues, partner client queries, and internal audits.
• Manage and coordinate hot fixes and maintenance releases.
• Worked heavily on the PostgreSQL and Amazon Redshift data warehouse for troubleshooting incidents and fulfilling product and operations requests. Created scripts for manual data updates in both Postgres and Redshift for a large volume of data.
• Worked on MongoDB as well for the purpose of fulfilling requests.
• Experience working in the SRE construct.
• Sound technical knowledge in service management tools, such as ITSM, ServiceNow, and related processes.
• Administered the Looker reporting tool. Worked on deployments, managing user access/permissions, creating schedules, and making manual changes for the reports in Looker.
• Administered the Matillion ETL tool used to bridge the data warehouse (Amazon Redshift) and the reporting tool (Looker). Expertise in deployments, creating new schedules, managing ETL jobs, and troubleshooting failed jobs.
• Using DevOps (Jenkins) for continuous integration and development.

Technologies: Jenkins, Matillion, Redshift, PostgresSQL, Looker, Postman, Kibana

• Collaborated with development teams to troubleshoot and enhance application functionality.
• Analyzed system logs to identify recurring issues and suggested improvements.
• Troubleshooting production incidents requiring detailed analysis of issues on web and desktop applications, Jenkins batch jobs, and databases.
• Knowledge of SSIS, SSRS, troubleshooting database processes, and performance tuning is preferred.
• Command of architecture, and design of business processes.
• Excellent knowledge of the Software Development Life Cycle (SDLC), from project definition to post-deployment documentation.
• Orchestrate the management and prioritization of support requests and requirements of users.
• Setting up alerting and monitoring of infrastructure using Elasticsearch.

Technologies: EMS, Servicenow, PostgresSQL, Postman, Kibana,

• Worked as an Application Support Analyst for Parallel and Pre-Prod, Production in CSP version 2 release.
• Involved in the deployments of new code versions and supported in testing the new requirements.
• Monitor EMS queues for various modules during a high volume of loan and collateral data computation using CSP.
• Worked on log analysis for debugging production issues using Splunk, and building Splunk alerts.
• Developed dashboards using Splunk for effective monitoring of the product CSP.
• Knowledge of SFTP, MFT protocols, OEM, and ITIL management.
• Technologies: JAVA, SQL, UNIX, Autosys, SCM, RIT, Splunk, Neo4j, ServiceNow, SQL Developer, SQL Server, JACK DB, Amazon S3, Jenkins, TeamCity, WinSCP, PuTTY, GEMS, SOAP UI, OEM.

Developed and maintained applications using AngularJS 2, HTML5, CSS, JavaScript, jQuery, and AJAX.

• Created user forms in HTML5 and React JS for data collection and validation.
• Utilized AngularJS to bind data to HTML through expressions.
• Participated in full Software Development Life Cycle from requirements gathering to implementation.
• Engaged in Scrum meetings under Agile methodology to ensure timely delivery of quality outputs.

• Updating and modifying student database in the campus internal server, which helped me learn how data is populated in the campus database and various security protocols to update and maintain this database.
• Locating and deploying security escort to the students in the need with a special GPS tool PAL (Personal Alarm Locating) service provided by the University to the students that gave me insight into the working of GPS and Google maps and their coordination with the servers of the campus.