Ashita Sanghavi
Covina,CA
Summary
I started the business over ten years ago and my salon still in business. I am experienced in working with people from all walks of life and I know how to work with difficult clients/people. I navigated the challenges of COVID being a small business owner and still managed to grow the business post pandemic. As an immigrant, it meant a lot to be able to have my own business at a young age and I’ve worked very hard every day of my life to make sure that my clients are happy. I also had four employees before the pandemic and I know how to manage people. Everyone has different challenges, needs, and I recognize that. Working with a fair and empathetic approach has always helped me in my small business.
Overview
20
20
years of professional experience
Work History
Small Business Owner
Eyebrows Inc
08.2013 - Current
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Promoted business via social media to generate leads and maximize brand identity.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Eyebrow Threader
Arched Eyebrows Beauty Center
10.2010 - 07.2013
- Performed thorough aftercare instructions for clients, reducing potential complications post-threading treatment.
- Performed hair depilation to shape and define eyebrows.
- Collaborated with fellow team members to ensure seamless service delivery, enhancing the overall client experience.
- Maintained a professional appearance and demeanor while interacting with clients, reflecting the salon''s commitment to high-quality service delivery.
- Maintained regular client list and successfully handled walk-in customers.
- Participated in ongoing training sessions to stay updated on industry trends and techniques, ensuring top-quality service provision.
- Promoted salon''s products and services, contributing to increased sales and overall business growth.
- Conducted in-depth consultations with clients to determine desired eyebrow shape and style, resulting in tailored services that met their expectations.
- Ensured strict adherence to sanitation standards as per state regulations, safeguarding both staff and client health safety.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Used social media platforms to promote salon and services.
- Answered phone calls and emails to schedule client appointments.
Tutor
Donalyn Lenard
08.2010 - 12.2010
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Mentored and coached students with focus on developing independence and self-confidence.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
Cashier
7-eleven
06.2004 - 08.2010
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Stocked, tagged and displayed merchandise as required.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelors - Psychology
California State Polytechnic University, Pomona
Pomona, CASkills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
Languages
Hindi
Native or Bilingual
Timeline
Small Business Owner
Eyebrows Inc
08.2013 - Current
Eyebrow Threader
Arched Eyebrows Beauty Center
10.2010 - 07.2013
Tutor
Donalyn Lenard
08.2010 - 12.2010
Cashier
7-eleven
06.2004 - 08.2010
Bachelors - Psychology
California State Polytechnic University, Pomona
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