Ashite' Collier

• Supported project management teams by tracking actual costs against estimated values to identify areas for improvement.
• Increased project efficiency by assisting in the preparation of detailed cost estimates and budgets.
• Responded promptly to requests for clarification or additional information from clients, maintaining professional communication throughout the bidding process.
• Contributed to successful contract negotiations by providing detailed cost breakdowns and justifications.
• Assisted in the development of comprehensive bid packages to secure new projects and expand company portfolio.
• Gathered cost and material data for accurate and up-to-date information on material and labor costs.
• Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
• Enhanced team collaboration by providing accurate and timely information for effective decision making.
• Continuously refined personal knowledge and skills in estimation through ongoing professional development and industry research.

• Managed customer support inquiries through various channels, including phone, email, and social media platforms.

• Developed and maintained a comprehensive knowledge base to provide accurate and timely information to customers.

• Acted as a liaison between customers and internal teams, ensuring effective communication and problem resolution.

• Conducted regular training sessions for new team members to enhance their customer service skills.

• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

• Demonstrated Core Values of Excellence, Trust, Compassion, Care and Growth while maintaining a positive work atmosphere
• Answered telephones in a professional manner; greeted families and ensured their comfort
• Managed insurance accounts by paying policies over the phone for clients
• Made certain the funeral home was 'family ready' at any given time which included cleanliness of the reception area, viewing rooms, chapel, restrooms, and administrative areas within the funeral home
• Managed advertising board
• Handled administrative functions, including filing, typing, copying, and faxing
• Picked up death certificates
• Sold insurance policies
• Managed Memorial Wall (Also the Founder)
• Managed billing accounts for funerals
• Kept billing accurate by reviewing and approving checks before presentation to guests.

• Assisted elementary children grades 2nd-4th grade with homework including math skills, reading, and spelling.
• Consulted with parents and other assistants to understand desires and the better ways to meet the children's needs.
• Assisted in curriculum development, ensuring alignment with educational standards and learning objectives.
• Organized academic events such as guest lectures and workshops, fostering a dynamic learning environment.
• Acted as a mentor to new academic assistants, sharing best practices and offering guidance for navigating their roles effectively.