ASHITOSH MHASKE
Spotswood,NJ
Summary
Dedicated employee with a strong administrative background, skilled in relationship-building and problem-solving. Aiming to foster a collaborative work environment and drive efficient departmental operations to achieve organizational goals. Proactive and hardworking, continuously seeking opportunities to acquire new skills and make valuable contributions to the success of the team. Successful track record in matching employees with roles that maximize their performance, demonstrating a forward-thinking approach. Committed to continuously improving operational processes.
Overview
5
5
years of professional experience
Work History
Retention Specialist
Altice USA
09.2021 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Delivery Driver
DoorDash
03.2021 - 03.2022
- Picks up food from different restaurants and delivers them to customers, ensuring timely delivery.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Laboratory Courier Driver
Q Answer Laboratory
03.2021 - 03.2022
- Picks up Siemens from different senior living facilities and delivers them to the laboratory, handling laboratory equipment, samples, and specimens.
- Demonstrated attention to detail while verifying information on requisition forms, cross-checking against specimen labels for accuracy before transport.
- Contributed to a safe working environment by following established safety protocols during specimen handling and transportation.
Hotel Front Desk Clerk
Super 8
07.2020 - 02.2021
- Responsible for greeting guests in a courteous and professional manner, processing reservations, payments, and coordinating services per guest requests.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
Customer Service Manager
Boost Mobile Store
04.2019 - 06.2020
- Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders
- Offers discounts or special deals as needed.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Developed and offered unique discount options to drive interest in new product lines.
Education
MBA -
Welingkar Institute of Management
01.2017
Accounting And Finance
College of Commerce
01.2015
High School Diploma -
Vidyalaya & Jr. College
01.2012
S.S.C -
Vikas High School
01.2010
Skills
- Ability to grasp work process quickly and identify areas that require improvement
- A strong sense of responsibility and always eager to learn
- A good leadership and team spirit quality
- Teamwork and Collaboration
- Positive Attitude
- Customer Service
- Customer Assistance
- Upselling and Cross Selling
- Quality Improvement
- MS OFFICE
- TALLY
- MSCIT
- ADVANCE EXCEL
Accomplishments
- Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
Activities
- Currently hold a 4.34 GPA
- Achievements certificate
Personal Information
- Date of Birth: 01/20/95
- Gender: Male
- Nationality: Indian
Hobbies and Interests
- Traveling
- Gaming
Languages
Hindi
Full Professional
English
Full Professional
Timeline
Retention Specialist
Altice USA
09.2021 - Current
Delivery Driver
DoorDash
03.2021 - 03.2022
Laboratory Courier Driver
Q Answer Laboratory
03.2021 - 03.2022
Hotel Front Desk Clerk
Super 8
07.2020 - 02.2021
Customer Service Manager
Boost Mobile Store
04.2019 - 06.2020
MBA -
Welingkar Institute of Management
Accounting And Finance
College of Commerce
High School Diploma -
Vidyalaya & Jr. College
S.S.C -
Vikas High School
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