Ashiya Monroe
Baltimore,MD
Summary
Administrative professional with expertise in medical office support, recognized for maintaining organized files and accurate account records. Proven ability to assist patients effectively while ensuring clerical needs are met efficiently. Demonstrates strong work ethic and attention to detail, contributing to overall operational success. Seeking to leverage skills in a challenging role that fosters professional growth.
Overview
13
13
years of professional experience
Work History
Clinical Scheduler
Catholic Charities of Baltimore
Baltimore, MD
02.2020 - Current
- Identified potential areas for improvement within existing programs or services offered by the organization.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Offered reception coverage to relieve staff during absences or breaks.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Analyzed financial information provided by applicants to verify income levels.
- Responded to inquiries regarding appointment availability and provided accurate information about services offered.
Intake Administrator
Brightview Senior Living
Nottingham, Md
02.2017 - 10.2019
- Verified accuracy of information on forms completed by customers or clients before submitting for processing.
- Discrepancy Resolution: Identifying and resolving data discrepancies that may prevent recipients from accessing Medicaid services, or receiving payments.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Instructed patrons on using reference sources, card catalogs and automated information systems.
- Managed and maintained the company's data system infrastructure, including servers, storage systems, networks, databases and software applications.
Reception Clerk
Bayada Home Health
Towson, MD
04.2014 - 01.2017
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Scheduled appointments between clients and customers and internal staff members.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Administrative Assistant (VOLUNTEER WORK )
Parkwest Health Center
Baltimore, MD
01.2012 - 03.2014
- Identified potential areas for improvement within existing programs or services offered by the organization.
- Responded promptly and professionally to inquiries regarding programs or services offered by the organization.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Assisted in developing and implementing program plans, policies, and procedures.
- Monitored budgets to ensure fiscal responsibility of programs.
- Communication with applicants, recipients, or authorized representatives, as needed, to secure missing or additional information required for eligibility determination.
Education
Diploma - General Studies
Edgewood Highschool
Edgewood, Md06.2015
Skills
- Budgeting and finance
- Data analyst
- Microsoft Word and Excel
- Patient information verification
- Record management
- State regulation compliance
References
References available upon request.
Timeline
Clinical Scheduler
Catholic Charities of Baltimore
02.2020 - Current
Intake Administrator
Brightview Senior Living
02.2017 - 10.2019
Reception Clerk
Bayada Home Health
04.2014 - 01.2017
Administrative Assistant (VOLUNTEER WORK )
Parkwest Health Center
01.2012 - 03.2014
Diploma - General Studies
Edgewood Highschool
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