Ashleigh Jacob
Phoenix,AZ
Summary
Proven and experienced ABO Certified Optician who provides outstanding customer service and delivers excellent eye care based on the patients needs and doctor recommendations. An Optical Technician experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Works with patients to assist with frame styling and selling glasses and contact lenses to achieve revenue goals. Eager and ready individual who easily adapts to different office policies and management and loves to work with different personalities and individuals on a daily basis.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Optician/Technician
Lumina Vision Partners
10.2022 - Current
- File claims with vision and medical insurance companies to garner payment for optical services.
- Offer excellent customer service to increase satisfaction.
- Calibrate seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Assist with insurance questions, eligibility, and prior authorizations for exams and materials.
- Aid patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instruct patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Contact patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Suggest optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Occasionally help our sister location with front desk and optical needs when needed and without hesitation.
Optician/Optical Manager
Warby Parker
02.2021 - 10.2022
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Explained prescriptions, optical terminology and products to customers.
- Collaborated with store manager to plan staff schedules and determine hiring needs.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Optician
America's Best Contacts and Eyeglasses
06.2018 - 04.2020
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Hostess/Server/Bartender
Outback Steakhouse
03.2010 - 05.2018
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
GED -
Boulder Creek High School
Anthem, AZ05-2011
Skills
- Optical Sales/Ordering
- Contact lens training and sales
- Insurance Billing/Verification
- Customer Service Excellence
- Crystal PM System (Patient Records/Scheduling/Orders/Billing)
- Glasses Fitting/Adjustments/Repair
- Adjusting to new updated policies quickly and efficiently
- Working well with fellow employees and doctors
- Pretesting all patients via proper protocol and policies
Certification
ABO Certification - American Board of Opticianry
Timeline
Optician/Technician
Lumina Vision Partners
10.2022 - Current
Optician/Optical Manager
Warby Parker
02.2021 - 10.2022
Optician
America's Best Contacts and Eyeglasses
06.2018 - 04.2020
Hostess/Server/Bartender
Outback Steakhouse
03.2010 - 05.2018
ABO Certification - American Board of Opticianry
GED -
Boulder Creek High School
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