Ashka Patel
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent highly taking care of customer go above and beyond for them.Customer service is my passion.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
LOWES PORTOFINO BAY HOTEL
04.2022 - 03.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Supervisor
World Swan Reserve
03.2022 - 02.2023
- Kept accounts in balance and ran daily reports to verify totals.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Food And Beverage Supervisor
ROSEN PLAZA
12.2021 - 03.2022
- Set and oversaw weekly and special event menu plans.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
Cashier
IKEA
02.2021 - 12.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Operated cash register to record transactions accurately and efficiently.
CASHIER
Rosen Shingle Creek
01.2020 - 02.2021
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Front Desk Supervisor
Travelodge
12.2019 - 01.2020
- Kept accounts in balance and ran daily reports to verify totals.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
Cashier
Rosen Center
06.2016 - 11.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
Toll Collector
09.2015 - 02.2016
- Identified and resolved discrepancies and errors in customer accounts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Communicated in English and [Language] to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Responded promptly to requests for assistance, spills and customer inquiries.
FrontDesk
Super 8
03.2013 - 06.2015
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
Education
Medical Assistant -
Everest University
Orlando, FL06.2015
High School Diploma -
ZEBULON VANCE HIGH SCHOOL
Charlotte, NC05.2012
Skills
- CUSTOMER SERVICE
- PROBLEM RESOLUTION
- TEAM DEVELOPMENT
- REFUNDS PROCESSING
- STAFF TRAINING
- Conflict and issue documentation
- Staff Training
Languages
Gujarati
Native or Bilingual
Hindi
Full Professional
Timeline
Front Desk Agent
LOWES PORTOFINO BAY HOTEL
04.2022 - 03.2023
Front Desk Supervisor
World Swan Reserve
03.2022 - 02.2023
Food And Beverage Supervisor
ROSEN PLAZA
12.2021 - 03.2022
Cashier
IKEA
02.2021 - 12.2021
CASHIER
Rosen Shingle Creek
01.2020 - 02.2021
Front Desk Supervisor
Travelodge
12.2019 - 01.2020
Cashier
Rosen Center
06.2016 - 11.2019
Toll Collector
09.2015 - 02.2016
FrontDesk
Super 8
03.2013 - 06.2015
Medical Assistant -
Everest University
High School Diploma -
ZEBULON VANCE HIGH SCHOOL
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