Ashkia Evans
Bartow,WV
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
14
14
years of professional experience
Work History
Call Center Representative
Central Florida Health Care
03.2019 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Supervisor
Legoland Florida Resort
04.2015 - 03.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Manager
McDonald's Restaurant
02.2010 - 04.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Associate of Science - Criminal Justice
Polk State College
Winter Haven, FL12.2013
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Inbound phone calls
- Customer communications
- Call Control
- Complaint resolution
- Appointment Scheduling
- Quality Control
- Training experience
Timeline
Call Center Representative
Central Florida Health Care
03.2019 - Current
Customer Service Supervisor
Legoland Florida Resort
04.2015 - 03.2019
Customer Service Manager
McDonald's Restaurant
02.2010 - 04.2015
Associate of Science - Criminal Justice
Polk State College
Similar Profiles
Jaliria BrownJaliria Brown
Extern at Central Florida Health CareExtern at Central Florida Health Care
Trisha DavisTrisha Davis
Medical Coding and Billing Specialist at Central Florida Health CareMedical Coding and Billing Specialist at Central Florida Health Care
Alejandro TorresAlejandro Torres
Certified Clinical Medical Assistant at Central Florida Health CareCertified Clinical Medical Assistant at Central Florida Health Care
Alejandro TorresAlejandro Torres
Certified Medical Assistant at Central Florida Health CareCertified Medical Assistant at Central Florida Health Care
Eric BorgEric Borg
Detective, Safe Schools Division at Polk County Sheriff’s OfficeDetective, Safe Schools Division at Polk County Sheriff’s Office