Ashkia Evans
Bartow,WV
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
14
14
years of professional experience
Work History
Call Center Representative
Central Florida Health Care
03.2019 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Supervisor
Legoland Florida Resort
04.2015 - 03.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Manager
McDonald's Restaurant
02.2010 - 04.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Associate of Science - Criminal Justice
Polk State College
Winter Haven, FL12.2013
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Inbound phone calls
- Customer communications
- Call Control
- Complaint resolution
- Appointment Scheduling
- Quality Control
- Training experience
Timeline
Call Center Representative
Central Florida Health Care
03.2019 - Current
Customer Service Supervisor
Legoland Florida Resort
04.2015 - 03.2019
Customer Service Manager
McDonald's Restaurant
02.2010 - 04.2015
Associate of Science - Criminal Justice
Polk State College
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