Ashlé Sappington, Pharm.D.

• Deliver consultative solutions for individual and commercial customers by assessing business needs and recommending printing, shipping, logistics, and document management services.
• Coordinate complex print production and shipping projects from planning through delivery, ensuring quality, accuracy, regulatory compliance, and on-time execution.
• Partner with cross-functional teams to manage workflow priorities, resolve operational issues, and improve customer satisfaction while meeting business performance objectives.
• Analyze customer requirements and operational data to recommend cost-effective solutions, optimize workflows, and support informed business decisions.
• Monitor key operational metrics, maintain quality standards, and ensure compliance with FedEx Office policies, shipping regulations, and established procedures.
• Support healthcare, legal, education, and commercial clients with secure handling of confidential documents and time-sensitive shipments.
• Train and mentor team members on operational processes, customer engagement, quality expectations, and continuous improvement initiatives.
• Resolve complex customer and operational issues through root cause analysis, sound judgment, and effective problem-solving.
• Leverage FedEx shipping technologies and business systems to coordinate domestic and international shipments while ensuring accurate documentation and chain-of-custody requirements where applicable.
• Consistently contribute to store performance by balancing customer experience, operational excellence, sales objectives, and process efficiency in a fast-paced environment.

• Lead pharmaceutical and laboratory quality systems in accordance with Good Distribution Practice (GDP) and applicable regulatory standards.
• Conducted quality assessments and audit preparation activities supporting CLIA, COLA, and pharmaceutical compliance requirements.
• Partnered with laboratory ownership to strengthen documentation practices, quality records, SOP compliance, and corrective actions.
• Evaluated operational processes to identify compliance risks and implement continuous improvement initiatives.
• Collaborated across clinical, laboratory, and business teams to ensure regulatory compliance and operational excellence.
• Lead scientific exchange with healthcare providers and multidisciplinary stakeholders across pharmacogenomics, toxicology, and pharmacy operations.
• Educated clinicians on drug–drug and drug–gene interactions, therapeutic drug monitoring, and medication optimization using current literature.
• Served as subject matter expert on emerging research trends, translating complex scientific concepts into clinically relevant insights.
• Provided scientific and regulatory consultation supporting CLIA and COLA compliance, including data interpretation, documentation practices, and quality-focused laboratory reporting.
• Collaborated with laboratory leadership to align pharmacogenomic and toxicology reporting with accreditation standards while maintaining clinical relevance.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.

• On-call responsible person for day-to-day operations of D&D Pharmacy, LLC. Worked remotely alongside pharmacist-in-charge (PIC) to manage pharmacy operations.
• Consulted on data-driven expansion decisions using peer-reviewed research, scientific trends, and changes in laws.
• Answered questions/inquires from PIC, owners, and management team in a timely fashion.
• Prepared electronic correspondence/presentations for fellow provider and non-provider management staff for remote communication.

• Optimized working business plan to establish and launch an in-clinic specialty pharmacy focused on hepatology patients in less than a one-year turnaround time.
• Oversaw design plans and construction build-out of pharmacy space with necessary equipment selection (hardware & software) and signage needs. Coordinated with Arkansas State Board of Pharmacy Inspectors, phone, and alarm vendors for create proper pharmacy dimensions to garner a successful initial inspection.
• Obtained state pharmacy license, NPI, DEA, NCPDP identification numbers.
• Sought out and hired legal representation to navigate Arkansas Pharmacy and Stark Law requirements. Managed and approved resultant billings for expenses.
• Negotiated group purchasing organization (GPO), wholesaler, and pharmacy services administration organization (PSAO) contracts. Selected and finalized all pharmacy vendors.
• Collaborated with physicians and administrators to align pharmacy services with clinical goals.
• Recruited, hired, and trained PIC to carry out daily pharmacy workflow and ensure a smooth transition during my relocation process.

• Functioned as medical liaison between executive leadership, laboratory teams, and healthcare providers.
• Collaborated with commercial transportation partners, including FedEx and UPS, to support compliant shipment of clinical and toxicology specimens, ensuring specimen integrity and adherence to established chain-of-custody and transport requirements.
• Monitored specimen packaging, labeling, documentation, and shipping processes to maintain quality standards and minimize transit-related issues that could affect laboratory testing.
• Partnered with laboratory operations and courier representatives to resolve transportation delays, temperature excursions, and shipping discrepancies, ensuring timely delivery and regulatory compliance.
• Supported quality assurance initiatives by reviewing shipping procedures, identifying process improvement opportunities, and helping maintain compliance with CLIA, laboratory quality standards, and applicable Good Distribution Practice (GDP) principles.
• Served as a cross-functional liaison between laboratory personnel, healthcare providers, and logistics partners to ensure accurate, secure, and timely transport of patient specimens.
• Also provided scientific consultation and education on drug metabolism, emerging research, colon cancer treatments and testing methodologies (such as oral fluid toxicology, pharmacogenetics, and cannabis testing).
• Presented complex medical and pharmacologic data to diverse audiences and supported strategic planning through ongoing literature review.

• Directed quality oversight of toxicology specimen processing, ensuring accurate documentation, specimen integrity, and compliance with CLIA laboratory standards throughout the testing lifecycle.
• Partnered with FedEx, UPS, and other transportation providers to coordinate compliant shipment of clinical specimens, maintaining chain of custody, appropriate packaging, labeling, and environmental controls during transport.
• Investigated shipping discrepancies, delayed deliveries, damaged packages, and specimen quality concerns, collaborating with logistics partners to identify root causes and implement corrective and preventive actions (CAPA) to reduce future occurrences.
• Supported pharmaceutical quality and Good Distribution Practice (GDP) principles by monitoring transportation processes that preserved specimen viability and met regulatory and laboratory quality requirements.
• Assisted with internal quality audits and laboratory inspection readiness by reviewing shipping records, documentation, SOP compliance, and quality metrics to ensure adherence to established procedures.
• Collaborated with laboratory operations, quality, client services, and healthcare providers to resolve transportation and specimen-handling issues while maintaining regulatory compliance and high customer satisfaction.
• Developed and refined standard operating procedures (SOPs) related to specimen handling, shipping, and documentation, improving consistency, regulatory compliance, and operational efficiency.
• Tracked quality trends involving transportation and specimen acceptance, recommending process improvements that reduced shipping errors and supported continuous quality improvement initiatives.
• Served as the primary scientific and operational resource for healthcare providers regarding specimen collection, transport requirements, testing limitations, and result interpretation.
• Laboratory information system (LIS) point of contact. Reviewed and optimized drug (parent & metabolite) library and testing panel. Reconciled and corrected found errors with a documented plan of action.
• Reviewed and compared patient medication charts to LC/MS/MS toxicology results. - Reported data to providers. Consulted providers to give reporting interpretation regarding drug metabolism "consistent" versus "inconsistent" toxicology test results.
• Cross-trained on all lab manager/lead toxicology duties. Collaborated with Lab Manager to garner 2 years of continued CLIA certification.
• Reviewed literature for evidence-based solutions regarding clinical necessity for sample testing and billing purposes.
• Lab liaison to ensure effective communication between Pacific Coast Management Team and lab employees.

PGY1 Pharmacy Practice with Emphasis in Underserved Populations/Public Health

• Responsible for 12th Street Health and Wellness Center (an inter-professional, student-led, community-based, free clinic) nightly clinic flow. Preceptor for 4th year pharmacy students.
• Therapeutics recitation instructor for UAMS College of Pharmacy students (small group and lecture)
• Worked tirelessly with Residency Director to assist in any fashion deemed necessary.

• Conducted translational pharmacogenomics research by integrating molecular, genetic, and clinical datasets to evaluate relationships between genetic polymorphisms, drug response, and disease phenotypes.
• Applied advanced analytical methodologies to interpret complex biological and clinical data, identifying meaningful patterns and trends that supported evidence-based research conclusions.
• Utilized data mining, literature evaluation, and statistical analysis techniques to synthesize information from diverse scientific sources, enabling informed research and clinical decision-making.
• Analyzed multiple data types, including cell culture, ELISA, RNA expression, and laboratory assay results, to support predictive assessments of therapeutic response and disease progression.
• Developed scientific reports and presented research findings to multidisciplinary audiences, translating complex technical data into actionable insights for investigators and healthcare professionals.
• Collaborated with faculty researchers and cross-functional teams to ensure data quality, research integrity, and compliance with established scientific and regulatory standards.
• Supported research initiatives by evaluating emerging scientific evidence and predictive trends to inform study design, clinical applications, and future research opportunities.
• Conducted research linking genetic polymorphisms in hepatocyte nuclear factor 4-alpha (HNF4A) to disease phenotypes. Analyzed animal models for translational implications in human populations.
• Studied the effect of fenofibrate on inflammatory pathways in diabetes and chronic kidney disease.
• Assisted team in development and implementation of PGx experiments involving cell culture, ELISA analysis, and RNA assays.

• Acted as liaison between specialty providers, patients, and pharmacy teams for oncology, hepatology, and rheumatology therapies.
• Facilitated prior authorizations and patient assistance programs to improve access to specialty medications.

• Excelled with minimal supervision, maintaining and increasing sales funnel through cold-calling, telemarketing, referrals, networking events, and face-to-face meetings with customers.
• Exceeded monthly quota with consistent record of upselling while adhering to company sales model.
• Successfully managed targeted territory and effectively conveyed product knowledge in presentations, while sustaining strong competitive attitude with demonstrated exceptional work ethic and self-motivation.